• Report: #1000524

Complaint Review: IllPumpYouUp.com

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  • Submitted: Mon, January 21, 2013
  • Updated: Tue, January 29, 2013

  • Reported By: Anonymous — Boston Massachusetts United States of America
505 S Howard Ct. Suite 200, Internet United States of America

IllPumpYouUp.com Mail Fraud, Scam, Theft, Dishonest, Shady, Deceitful Company. Stole money, no product. Internet

*REBUTTAL Owner of company: Complaint -Disgruntled Former Employee

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First, I placed an order on Dec 3rd, 2012. I placed an order for 4 items. After not receiving my package for 10 days I started calling. I tried calling on 4 occasions. Finally after sending 3 emails and calling more times than I can count, I finally reached a representative on Dec 14th telling me that they were on back order for 3 of my items! This was almost two weeks after I had initially placed my order. So what were they planning on doing? Not sending until they got the stuff in?? When I finally switched all of my back ordered items to things they actually had (which was very limited) they sent my package.

I never received my package. On Dec 21st I called to see what was going on. I was given a tracking number with USPS.com. These stupid idiots sent me my package via USPS when I paid for FedEx, because USPS doesn't deliver to my work address. I finally got ahold of USPS who said that my package was on its way back to illpumpyouup.com as it was undeliverable.

I called illpumpyouup 13 times before reaching a rep named Pete who told me that my package must've missed the pickup for FedEx, so they sent it via USPS. Nobody bothered to refund the $7 difference.. And I have a feeling this is a scam they're running. I was so ***ed at this point that I just cancelled the order and said I wanted a refund. The employee then tried to tell me that he couldn't refund me until my package was back in there posetion. Which could be a week later. Told me to call back!!!!!

I'm so sick of this scam artist company and I truly feel for all the people that this company scams on a daily basis. I wouldn't recommend this company to my worst enemy.

By the way, it's January and I have yet to receive my refund, or any product.

Another review from a similar situation:

One word to describe this website, SKETCHY!!! Several things I learned through a few orders with them. 1. They will get your order wrong constantly and when you try to get it fixed, YOUR EMAILS/CALLS GET IGNORED 2. They charge you fedex shipping but then send it postal just to make more money, even baiting you to add package insurance even though they wont actually add it to shipment. 3. They will switch your products without telling you and just charge your card more. 4. They are constantly out of stock on popular products so your left with a message to try again in the next couple of days. 5. Could go on all day, save yourself a headache and stick to the trusted places like bb.com and others.

This report was posted on Ripoff Report on 01/21/2013 09:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/IllPumpYouUpcom/internet/IllPumpYouUpcom-Mail-Fraud-Scam-Theft-Dishonest-Shady-Deceitful-Company-Stole-mone-1000524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Complaint -Disgruntled Former Employee

AUTHOR: I''llPumpYouUp.com - (United States of America)

Thank you for the opportunity to allow us to rebuttal against this complaint. As an industry leader that prides itself on superior customer service, we strive to answer and respond to any and all complaints about our company.

We have looked at our records and we have NO record of an order being placed from Boston, MA on December 3rd, 2012, however we did terminate the employment of an employee that was highly disgruntled upon his termination. After reviewing this complaint, the grammar, superlatives, and details all point to this disgruntled employee. Unfortunately, we cannot control the actions of past employees, which has lead to the ONLY complaint we have on this site.

IllPumpYouUp.com has been in business for 10 years and we currently have an A rating with the Better Business Bureau. Having this A rating reflects a long standing commitment to high standards of customer service, exemplary customer satisfaction ratings, and a foundational code of ethics. We feel that countless thousands upon thousands of satisfied customers speaks volumes to the way we conduct business on a daily basis.

We know that you cannot make everyone happy, and once in a blue moon we will get a negative complaint. Regardless, when we do have a blue moon unhappy customer, we take great lengths to ensure that they are taken care of and receive full professional, immediate, and attentive customer care.

Again, we thank you to your company for allowing us to express our point, and thank you to those who took the time to read this. You will be very pleased to do business with us, and join the many thousands of customers that are pleased and will be pleased in future transactions!
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