- Report: #796349
Report - Rebuttal - Arbitrate
Complaint Review: Increase Visibility and James Lisi
Increase Visibility and James Lisi15 Enterprise, Aliso Viejo, California 92656 Aliso Viejo, California United States of America
Jim Lisi, Increase Visibility Verified REVIEW: Jim Lisi's clients, feel confident & secure when doing business with Increase Visibility. CEO, Jim Lisi commitment to client satisfaction, exceptional client experiences & SEO campaign success. James Lisi's commitment to the Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business with Increase Visibility.
*UPDATE: Jim Lisi's personal commitment to the success of his clients at Increase Visibility is the number one priority of his business. Recognized by Ripoff Report Verified
*UPDATE Employee: BLATANT IMPERSONATION AND FALSE CLAIMS
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The information provided in this report is based on comments made by Jimi Lisi and Team Leader Mike Svetliz during an on-site inspection held by a third party verification company with no biases toward Increase Visibility. Ripoff Reports discussions with Increase Visibility have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. [continued below]....
Increase Visibilitys founder, Mr. James Lisi, has informed us that his personal philosophy is that his clients are a precious commodity. As a successful businessman for 21 years, Mr. Lisi feels it is critical to listen to his clients and respond accordingly. By always putting his customers first, Mr. Lisi hopes to maintain Increase Visibility as a successful enterprise since 2005 and for many years to come. Another top executive of the company told us that Mr. Lisis personal business philosophy is based on the premise that "strives to add value in its Internet marketing services as they understand that a successful business model is based on value-added services, and premium client care. Increase Visibility is all about better service equaling better results. From team calls to monthly reporting, their optimizers and account managers are driven to exceed clients expectations with professionalism and unmatched expertise. Accountability is part of their corporate fabric which shows with their 96% client retention rate!
Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: Increase Visibility (and Mr. Lisi) Increase Visibility has helped our company increase ranking of our most important keywords and phrases, increasing ROI in our SEO channel. This allowed us to cut back on spend in costlier channels. They also helped our company kick off our SEO efforts on two new websites and we saw immediate benefits from natural search on these sites as well.
Increase Visibility provides an internet marketing service to clients of all sizes. Their marketing services are based on writing high quality content for the search engines, which includes handling link building, content creation, keyword density and press releases. Through these services, Increase Visibility aims to generate more quality traffic for their clients, and thus more revenue. Although they offer their services to clients of all sizes, their target market is medium sized businesses who generate $1-5 million per year, do around 5-10h ppc (pay per click) and want to diversify their marketing. To generate leads, Increase Visibility states that they pay lead brokers, are ranked #1 on toptenreviews.com and are also ranked well on Google, all of which provide leads and inquiries.
Increase Visibility's sales process starts with a website evaluation report, which helps indicate weaknesses with a potential client's website. Leads are walked through these reports while given recommendations for conversions. Services are then suggested based on the size of the website and the keywords desired by the client. Increase Visibility prides themselves on their customer service and accountability. They offer a back-end client center where their clients can receive daily reports of the work that is going into enhancing their company's internet visibility.
Jim Lisi states that he has spent the last 11 months improving the operational structure of Increase Visibility and that they are now at 95% efficiency. To improve upon their structure, they have held bi-weekly meetings, training, and team members have attended seminars in order to improve their processes. Team members are advised to "go above and beyond" to ensure their clients' full satisfaction, address any concerns, and they now boast a 96% client retention rate.
Common complaints made by customers are generally based on traffic not increasing quickly enough. Team leader Mike Svetliz states that each client's website has variable chances to rank online. Their sales team takes that information into account and tries to avoid making promises or giving their clients unreal expectations. One instance in particular involved a client wanting increased revenue after 3 months of service. Although traffic had increased on their site, sales were not reflected. Increase Visibility took extra time to consult for conversions by adding heat map tracking and goals in analytics to produce a higher conversion rate while maintaining services.
Since Increase Visibility has been a part of the Rip Off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, they have increased the transparency of their operations and allow their clients to view all tasks, reports, and deliverables in their third party project management platform. The company feels that it is great to be working with Rip Off Report and they are proud to be a part of this program.
At Increase Visibility, they incorporate a comprehensive search strategy to maximize your online brand visibility on all channels thus maximizing clients overall exposure. Their focus is long term business partnerships not short term monetary gains. Increase Visibility works with their clients to not only build traffic, but also enhance their online marketing & advertising strategies. Thats how they differentiate themselves from other marketing agencies. It is one thing to drive new traffic, but they help you convert that into dollars
Increase Visibility views employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Mr. Lisi provides a very positive environment to work. Opportunities for improvements and suggestions are encouraged. James is truly concerned about our contribution to the company and provided solid growth opportunities for us. He takes the time to listen and communicate with his employees and customers." Rip-off Report was pleased to learn that Increase Visibilitys past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Increase Visibility recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation Increase Visibility has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Lisi and many of his past and current associates, Ripoff Report is convinced that Increase Visibility is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Increase Visibility and James Lisi ripped us off! Paid for services, didn't deliver at all and then billed us for work that was never performed Aliso Viejo, California
James Lisi and his company Increase Visibility are a complete and total rip off. Before I go into detail let me just say that I am a previous customer and have emails, invoices and voicemails to prove it and will happily send them to anyone that is interested.
First off when you sign up for a free sep report they send you this crappy report that is hard to read and understand. After that they have someone call you over and over and over trying to get you to sign up for their services. We agreed to their 6 month plan, though they said that we really needed to sign on for at least a year in order to see top results. The pay was, $2500 per month for 6 months but rest assured you can "cancel at any time." We signed up but because of our partner being laid off we didn't have the funds to start the campaign right away. This did not sit well with James or his bull dog Greg who emailed and called me everyday hounding me for the money. "You signed a contract, where's the money?!" "I thought we were starting but you still haven't paid, where's the money Michael?!" If I haven't given you any money and you haven't done any work, you've lost nothing so shut up!
Skipping forward 3 months...after spending $7500. We have seen no change in our rankings and the reports they have provided, which are suspect and available for anyone that would like to see them, provide no really answer to why we haven't seen any change. Upon emailing Jim (who was "in charge" of our account) he tells me that we have to wait, keep paying the monthly fees and we will eventually see a change...
After 5 months we had moved up 1 spot on google, the links they promised to build we dropping and had zero effect. I emailed IV (as they liked to call themselves) telling them they I refuse to pay for the rest of their services and would like a refund. I got no response, I called and left a message at their office and received no response. I had hoped that they would at least stop "working" and not bill us again. On the 6th month I got a bill and received another on the 7th month!!!!! Our "opt out at any time" contract was only for 6th months!
After 15 emails James finally emailed me requested that I pay for the 5th, 6th and 7th months! I told him I could get him a check as soon as possible for the 5th month but would not pay the rest he said "with such a high number of $6,200 due sending a check as soon as possible wont do it I am afraid, I run a company and we have bills of course and you got 3 months of work for free with zero payments which is totally unacceptable." 3 months of work for free?! He had to be on crack! We paid for everything but refused to pay when we realized his company was doing jack s**t to help our SEO. I apologize for the language but this really fires me up.
When I commented that the SEO had provided little to no ROI he said "As to our SEO work producing little or no ROI, that is a false claim and I refuse to believe this. I am having the team leader send me all work done and all reports to show you exactly what was accomplished on this project." Again I can forward anyone these emails, I want to make sure no one goes through what we went through.
There is so much more I could write but to sum up: after 10 emails and arguing with James he finally figured out that his a*s hat employees had halted work after I sent the email stating that we wished to end our relationship with them; he grudgingly apologize and told us that we no longer owed the $6,000.
If you read this and you are thinking about doing business with James or any of this companies if he owns anything other than IV. RUN!!! This was the worst business experience of my life!
This report was posted on Ripoff Report on 11/08/2011 08:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Increase-Visibility-and-James-Lisi/Aliso-Viejo-California-92656/Jim-Lisi-Increase-Visibility-Verified-REVIEW-Jim-Lisis-clients-feel-confident-secure-796349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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