- Report: #1020832
Report - Rebuttal - Arbitrate
Complaint Review: It's Just Lunch
It's Just Lunch1800 W Loop S Fwy #490 houston, Texas United States of America
It's Just Lunch IJL Company cares deeply about your money. houston, Texas
*Consumer Comment: End Result
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to organically meeting people, given my busy schedule. I had read the reviews
on various sites, saw a lot of bad but also saw some good so figured I would
take a stab at it.
I spoke with "Robin" of the Houston office
initially. I voiced my concerns about gambling with $2400 but she was a good
sales rep and convinced me "she didn't need my money" because
business was so good but is always happy to take new clients. She was great and
had good rapport.
I did not want to pay the full cost at that time so I
asked if they did payment plans and I was specifically informed that they did
not allow any sort of payment plan. I said give me a day or two to think it
over and I will be in touch. She called me on a Friday and said she had 2 dates
ready to go and I needed to pay and we could get the ball rolling. I simply
could not give her the full amount at that moment and told her i only had $1900
and she needed to give me 2 weeks so i can get my next paycheck, which she then
insisted I put it on a credit card, find alternative payment, etc. When I did
not budge, she said she could take my $1900 now and remaining $500 later so she
sent a courrier on a 1 hour trek to where I was to get my check. That should
have been a sign, considering she just told me they don't do any sort of
All the while, their "absolutely no refunds"
policy was never mentioned. A policy like this, one would think, should be
clearly reiterated to a potential customer.
I went on my first date, literally, 4 hours after I handed
my check to the courrier. The following night I went on my second date with
another girl and the program seemed to be legitimate and I felt much better
about my decision.
That next week I was contacted by a family member and informed of a situation that was - for lack of a better phrase - life altering. One that would require extensive portions of time and money but I, like any family member, agreed to do whatever I could to help so I
decided that my dating life needed to be put on hold. When I contacted Robin to
tell her that I needed to drop out of the service and requested a $1,500 refund
($1,900 less the $400 portion of the service I used [12 dates guaranteed/$2400
= $200/date]), she not only told me no but requested my remaining balance of
$500. I had been enrolled for 7 days, the contract is 1 year, and she
absolutely wouldn't hear what I was saying. She went from awesome, cool, fun
matchmaker to IRS auditor in 3 seconds.
The next day, I was contacted by "Audra" about the
situation. I expected her apology and a solution to our problem, but I clearly
underestimated these people. She informed me that I needed to pay the remaining
balance because I was contractually obligated to do so, or she would send it to
her legal department. Oh, and that she had some great girls for me to meet.
I told her to send it to legal.
Long story short, do not use the Houston Galleria It's Just Lunch office,
because they do not care about you as an individual at all. They are completely
focused on your payment and that is it. They are not good to people who originally came to them for help in a very delicate aspect of their lives,
so how could they run a good business? Especially one that requires compassion,
care, and understanding. They'll "break the rules" to get your money but wouldn't dream of "breaking the rules" to help out a customer. Take your money and run because I believe in Karma, and these people have bad karma heading their way.
This report was posted on Ripoff Report on 02/27/2013 01:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Its-Just-Lunch/houston-Texas-77027/Its-Just-Lunch-IJL-Company-cares-deeply-about-your-money-houston-Texas-1020832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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