- Report: #998595
Report - Rebuttal - Arbitrate
Complaint Review: JK STUDIO DESIGNS
JK STUDIO DESIGNS3452 Bayfield Street Cocoa, Florida United States of America
JK STUDIO DESIGNS JK STUDIO DESIGNS, LLC Jeff Kleinman improperly installed an exterior solar shade to a 60" x 60" window TWICE. The shade is falling off and it won't retract. Cocoa, Florida
Ive already written so much so Ill try and be brief with my MAIN gripe with his services. In short, I truly believe hes not the normal installerthat he lost his regular guy somehow and now hes trying to do it all.Sales.and Installation. The sloppy work he left behind was EVEN visible to an inexperienced WOMAN like myself! I wish I could attach photos but Ill try to describe what he did wrong. Picture the end of the shade being attached to the roller bard with large holt heads.NOT flush or countersunk. Well, these protruding holt heads made dimples in the entire shade when the shade was extended. Plus, the way the shade was mounted but uneven and extra drilled holes everywhere.
So, when I brought this to his attention by sending him photos of it.he claimed he had no idea what I was talking about and everything was fine. SO.I sent those photos to 3 other professional installers and as expected.they agreed with me and even went so far as to demand a refund from Mr. Kleinman. Againno response after several attempts of trying to reach Mr. Kleinman for a refund. He finally writes me back an email to say hes been sick and thank you for understanding. That was on 12/26 (remember he installed it on 12/6). I give him time to recover from his illness until I could wait no more without hearing from him. I try again reaching him on January 8th.still no response. In the meantime Ive supplied him with a review from an installer from Blinds.com and a fact sheet on how much the job SHOULD have cost me. Even the most high end solar shade should have come to a total of nothing more than $248 for the shade and installation. He charged me $550..and didnt even mention the 5% discount Angies List advertizedI HAD TO BRING IT UP. On January 10th I finally get an email from him.said he didnt owe me any refund because he fixed the problem on January 2nd. I was shocked.so he came over my house without notifying mevery unprofessional. I was excited to go home to see his fix but when I got there I found the fabric peeling away from the roller tube and the fabric shade pulled out of the bottom bracket. And to top it off.it was so misaligned you cant even retract it without it getting stuck. I sent him one last email and told him what I found and clearly expressed that I did NOT want him to come back and that I truly felt RIPPED OFF!
STAY AWAY FROM THIS GUY! YOU'LL BE SORRY!
This report was posted on Ripoff Report on 01/17/2013 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/JK-STUDIO-DESIGNS/Cocoa-Florida-32926/JK-STUDIO-DESIGNS-JK-STUDIO-DESIGNS-LLC-Jeff-Kleinman-improperly-installed-an-exterior-so-998595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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