• Report: #1113223

Complaint Review: JKD Builder

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  • Submitted: Mon, January 06, 2014
  • Updated: Mon, January 06, 2014

  • Reported By: austinscam — Austin Texas
JKD Builder
108 Flying Scott Austin, Texas USA

JKD Builder Keith Durio Failure to adhere to home warranty as well as issues with quality of work provided. This is a result of do it cheap, sell it fast and then disappear. Austin Texas

*REBUTTAL Owner of company: JKD Builders - Love them!

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We purchased a new home built by JKD Builder/Keith Durio and we have experienced challenges from day one.  We've had issues that needed attention and not once did Keith take ownership of arranging for his subs to come fix the items.  He told us that we'd need to contact the subs ourselves and the only time that he made any effort to come to our home was when he was invited for breakfast.

We have been totally disappointed with our purchase and now that he's building a home next door, we've come to find that he told us about the placement of this new home was a lie.  We had a nice view off our back porch and pre-sale we were told that the future home would not impede our view.  The new home is currently in foundation phase and it's situated much further back than he had indicated.  It appears that he will tell you whatever you want to hear to sell a home but won't support the product after the sale. [continued below]....


We have found sub-par work throughout our home that he is not willing to correct. Paint was applied to the walls that had no primer and when penetrated, peels from the wall due to improper application.  The negative edge hot tub is leaking and causing foundation issues.  The master tub was installed with foam underneath to support it which negates manufacturer's warranty.  The list goes on and on.

We have had some issues repaired by a limited few of his subs who are willing to stand behind their work, but on the maior issues that really mean something, we're left out in the cold because of his failure to stand behind what he does.  This actually makes no sense in that if a subcontractor performs the work, that sub should be held accountable for their work and have to fix their mistake.  Why wouldn't they provide a warranty for their work? One sub indicated that he had not been paid by the builder. 

Utimately, the buck stops with the builder.  He should be the one to contact and coordinate with the subs, not us.  Most of the subs are asking why we, as the homeowner, are contacting them? His own subs told us that Keith is not available on Wednesdays or Fridays...those are his golf days.   Wonder when he has time to supervise his jobsite?  JKD Builder/Keith Durio has a very poor/non-existent support after the sale. We believe he subscribes to the philosophy of build it cheap, sell it fast and then disappear.

This report was posted on Ripoff Report on 01/06/2014 08:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/JKD-Builder/Austin-Texas-78734/JKD-Builder-Keith-Durio-Failure-to-adhere-to-home-warranty-as-well-as-issues-with-quality-1113223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

JKD Builders - Love them!

AUTHOR: AngieT - ()

I read with disappointment the review this person gave on JKD Builders and had the exact opposite experience with Keith Durio and his company.

JKD Builders just completed constructing a pool and spa for us, adding new concrete and other improvements to our home.

We were so thrilled with the end results, Mr. Durio proved to be very capable, knowledgeable and fast.  The project was completed within 60 days and had it not been for bad weather, it would have been done sooner.  He charged us a fair price, came out routinely during the construction phase and if there was an issue was very quick to respond and address it.

I would highly recommend Mr. Durio for any type of construction, whether it be a new home, remodeling or a pool.  We never went out to bid on this project, we were clear from the get-go we wanted JKD Builders to construct our pool. 

Please don't let the previous poster sway your decision to call him, you will find him to be friendly, personable, fair and very good at what he does!

Thanks JKD Builders for building my dream pool and spa!!



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