• Report: #1319961

Complaint Review: James Street Market

  • Submitted: Sun, July 31, 2016
  • Updated: Mon, August 01, 2016

  • Reported By: Anonymous — Springfield Lakes Other Australia
James Street Market
22 James Street Fortitude Valley, Other Australia

James Street Market & Cactus Towing, Calile Malouf Investments Unfairly towed my vehicle despite adhering to signs Fortitude Valley Queensland

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I parked in the James Street Market car-park, and noted that I had 2 hours to return to my car (photos attached). 

I returned to see my car had been removed (I thought stolen, as I was under their 2hr limit). 

After finding a security guard, they suggested it had probably been towed (which was apparently very common). 

They gave me a number to call, which I did; and I was informed my car had been towed, and was in a secure facility about 7km away, and I would have to catch a taxi or uber there. This facility is owned by Cactus Towing, which is owned by a man named Daniel Myers.

I did this, and upon arriving, there was no evidence given that I had overstayed the 2hr limit. I provided evidence that I had stayed under 2 hours (1 hour and 49 minutes), yet I was refused my car unless I paid $440 to them. I was forced to pay.

I then called and emailed various parties that represent James Street Market, and I was told that the 2 hours does not apply if you (even momentarily) leave the market, despite being a customer. [continued below]....

..... Let me repeat that - if you step out of the mall, for even 30 seconds, despite being a customer, you can, and will, have your car towed.

This is opportunistic behaviour, and clearly a source of revenue for the market, as I have read that this is a very common occurrence.

No-where near the park I used was there any signs regarding their rules about leaving the premises (of which I was never more than 10 meters from the premises!), only the sign saying I had 2 hours.

This is very common, here is a forum with 15+ pages about them doing this to people:

lawanswers.com.au/threads/car-towed-paid-to-get-it-back.4812/


This report was posted on Ripoff Report on 07/31/2016 11:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/James-Street-Market/Fortitude-Valley-Other-4006/James-Street-Market-Cactus-Towing-Calile-Malouf-Investments-Unfairly-towed-my-vehicle-1319961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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