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  • Report: #711444

Complaint Review: Jiffy Lube , Hopkins, MN

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  • Submitted: Tue, March 29, 2011
  • Updated: Sat, June 18, 2011

  • Reported By: mt — Minnetonka Minnesota United States of America
Jiffy Lube , Hopkins, MN
Hopkins, Minnesota United States of America

Jiffy Lube , Hopkins, MN over charge on oil change where car ONLY HAD 6000 miles Hopkins, Minnesota

*Consumer Comment: You should be more informed

*Consumer Suggestion: Never do the $24.99 oil change on a new car!!

*UPDATE Employee: Please contact us!

*Consumer Comment: Can't be the whole story

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My car had only 6000 miles on the car..It's second oil change! I was charged for the oil change plus a $50.00 air filter that clearly did not need changing. Talking to the service person that day was talking to a brink wall.  What should of been a $24.99 plus tax oil change .. cost me $99.00 Very dissatified. Not returning to a Jiffy Lube facility again!

This report was posted on Ripoff Report on 03/29/2011 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jiffy-Lube-Hopkins-MN/Hopkins-Minnesota-/Jiffy-Lube-Hopkins-MN-over-charge-on-oil-change-where-car-ONLY-HAD-6000-miles-Hopkins-711444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

You should be more informed

AUTHOR: upnorth4 - (United States of America)

3 questions/issues.

1. A new car SHOULD have more frequent oil changes.  Engines need to break in, and lots of metal shavings, and general junk slough off a brand new motor.  You did not indicate type of car, engine, etc., so it's hard to judge.

2. The other person is correct, ALL newer cars should use synthetic oil. You change oil less often, saving you money.  Your engine stays cleaner, saving you money.  Your car lasts longer and gets better gas mileage, saving you money.  Also, we waste a LOT less irreplaceable fossil fuels and have to recycle less. Don't cheap out with the single most important aspect of your vehicles maintenance.

3.  Don't assume your air filter did not need to be replaced.  It's UNLIKELY, but possible.  Did you ask to see the old filter?  Did you say NO to the new filter?  Did you ask them to re-install the original filter?  Or did you meekly accept the situation and go home and complain?

It is YOUR car, take charge, be informed, and make your own decisions.
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#2 Consumer Suggestion

Never do the $24.99 oil change on a new car!!

AUTHOR: Steve - (USA)

You might want to take a look in your owners manual, or consult your dealer for the proper oil for your NEW vehicle. I say this because you stated that you went in to Jiffy Lube for the $24.99 oil change. You CANNOT get "good" oil with that $24.99 oil change. You are getting low grade, conventional, bulk oil on that $24.99 oil change.

MOST new cars REQUIRE a semi-synthetic or full synthetic oil to meet warranty requirements, and sometimes emissions requirements. You will also get better fuel mileage, and longer engine life with a quality full synthetic oil.

Doing cheap oil changes will cost you more in the long run when you consider higher levels of engine wear, and decreased fuel mileage.

AND, there is no requirement to do 3000 mile oil changes. MOST manufacturers specify oil change intervals at 5000 to 7500 miles in todays vehicles, especially those using full synthetic.

Don't put cheap oil in your new car. That is just stupid.
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#3 UPDATE Employee

Please contact us!

AUTHOR: Steve Isom - (United States of America)

I am the Division VP for the Jiffy Lube in Hopkins MN.  We have reviewed our invoices for our location at 10410 Excelsior Blvd. in Hopkins for the month of March and are having a hard time finding an invoice that matches this description.  We are commited to providing the best guest service in the business and if we failed to do that, we want to do whatever we can to correct that.  Please contact us at the number on the back of your invoice and we will do everything we can to make this right. 
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#4 Consumer Comment

Can't be the whole story

AUTHOR: patti - (United States of America)

I have used Jiffy Lube's many times in the past.  I've never seen them do any additional work without authorization from the owner.  Granted, they do try and upsell the customer hard, but they wouldn't replace the filter without authorization.
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