Jiffy Lube , Hopkins, MN over charge on oil change where car ONLY HAD 6000 miles Hopkins, Minnesota

3 questions/issues.

1. A new car SHOULD have more frequent oil changes.  Engines need to break in, and lots of metal shavings, and general junk slough off a brand new motor.  You did not indicate type of car, engine, etc., so it's hard to judge.

2. The other person is correct, ALL newer cars should use synthetic oil. You change oil less often, saving you money.  Your engine stays cleaner, saving you money.  Your car lasts longer and gets better gas mileage, saving you money.  Also, we waste a LOT less irreplaceable fossil fuels and have to recycle less. Don't cheap out with the single most important aspect of your vehicles maintenance.

3.  Don't assume your air filter did not need to be replaced.  It's UNLIKELY, but possible.  Did you ask to see the old filter?  Did you say NO to the new filter?  Did you ask them to re-install the original filter?  Or did you meekly accept the situation and go home and complain?

It is YOUR car, take charge, be informed, and make your own decisions.

You might want to take a look in your owners manual, or consult your dealer for the proper oil for your NEW vehicle. I say this because you stated that you went in to Jiffy Lube for the $24.99 oil change. You CANNOT get "good" oil with that $24.99 oil change. You are getting low grade, conventional, bulk oil on that $24.99 oil change.

MOST new cars REQUIRE a semi-synthetic or full synthetic oil to meet warranty requirements, and sometimes emissions requirements. You will also get better fuel mileage, and longer engine life with a quality full synthetic oil.

Doing cheap oil changes will cost you more in the long run when you consider higher levels of engine wear, and decreased fuel mileage.

AND, there is no requirement to do 3000 mile oil changes. MOST manufacturers specify oil change intervals at 5000 to 7500 miles in todays vehicles, especially those using full synthetic.

Don't put cheap oil in your new car. That is just stupid.

I am the Division VP for the Jiffy Lube in Hopkins MN.  We have reviewed our invoices for our location at 10410 Excelsior Blvd. in Hopkins for the month of March and are having a hard time finding an invoice that matches this description.  We are commited to providing the best guest service in the business and if we failed to do that, we want to do whatever we can to correct that.  Please contact us at the number on the back of your invoice and we will do everything we can to make this right. 

I have used Jiffy Lube's many times in the past.  I've never seen them do any additional work without authorization from the owner.  Granted, they do try and upsell the customer hard, but they wouldn't replace the filter without authorization.