• Report: #612481

Complaint Review: Jitterbug Phone

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  • Submitted: Thu, June 10, 2010
  • Updated: Sun, January 02, 2011

  • Reported By: Laverne Gibbins — Fargo North Dakota United States of America
Jitterbug Phone
Internet United States of America

Jitterbug Phone Jitterbug Free Trial Scam Internet

*General Comment: Do your research! The company is morally bankrupt and provides terrible services and products!

*UPDATE Employee: Jitterbug

*REBUTTAL Owner of company: Jitterbug

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Talked to a customer service representative asking about the Jitterbug phone, features etc.  She said she would ship me the phone free and give me a free 30 day trial and only charge me for minutes if I used any minutes.  That my only cost would be if I didn't like it to ship it back to them.  I received the phone and looked at it decided I didn't like it any more than the one I already had and it was more expensive so I shipped it back the next day - not activating it or using any minutes.  I finally received my refund and it was short $50.39 which the CSR told me was the activation fee and the shipping of the phone to me.  I explained that I did not activate the phone and that it was to be free shipping.  She then explained that the phone was activated at their center before shipping it out - which I did NOT request and that they couldn't do anything for me.  SO BEWARE OF THE LIES THAT JITTERBUG TELLS YOU - IT IS NOT NOT NOT NOT FREE FOR ANYTHING!

This report was posted on Ripoff Report on 06/10/2010 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jitterbug-Phone/internet/Jitterbug-Phone-Jitterbug-Free-Trial-Scam-Internet-612481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 General Comment

Do your research! The company is morally bankrupt and provides terrible services and products!

AUTHOR: Jc - (U.S.A.)

All you ever needed to know about Great Call Inc aka Jitterbug Cell Phones is right here:

http://jitterbugcellphonescamsseniors.blogspot.com/

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#2 UPDATE Employee

Jitterbug

AUTHOR: Sue Weaver - (United States of America)

Ms Gibbins,

 

As the VP of Customer Service at Jitterbug I am concerned by your experience and I would appreciate the opportunity to discuss the issues you have noted.

I will be reviewing your interactions with our representatives to determine appropriate coaching and and feedback.

Please contact me at your earliest convenience at 1-800-276-9797, extension 6955.

I look forward to speaking with you soon.

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#3 REBUTTAL Owner of company

Jitterbug

AUTHOR: Sue Weaver - (United States of America)

Ms Gibbins,

 

As the VP of Customer Service at Jitterbug I am concerned by your experience and I would appreciate the opportunity to discuss the issues you have noted.

I will be reviewing your interactions with our representatives to determine appropriate coaching and and feedback.

Please contact me at your earliest convenience at 1-800-276-9797, extension 6955.

I look forward to speaking with you soon.

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