• Report: #812098

Complaint Review: Just Answer

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  • Submitted: Tue, December 20, 2011
  • Updated: Fri, December 30, 2011

  • Reported By: dixie hart — Rockport Massachusetts United States of America
Just Answer
38 Keys Avenue San Francisco, California United States of America

Just Answer Beware of Just Answer, a company that took my money without my okay, charged to my credit card. San Francisco, California

*UPDATE Employee: JA Rebuttal

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I found Just Answer when I was having problems downloading a driver for a new scanner. They offer help for little money, "they say."  They also say they will not charge your credit card unless you accept their services.  When I saw they would offer help for a charge of $38, I did not accept their services and quickly logged off. I called the scanner company the next day, and received their help direct for free. And of course, Just Answer went ahead and charged my credit card. When I called the company to ask about the charges, they asked for my email address. Enough is enough, I said, you do not need my email address. You should be asking me for my name, I said. Then they told me this was the only way they could track my charge and refund me the money. The sad part is that this may be true. They are a bit of a scam business. I asked for their Better Bs. Affiliation. They said they were not a part of the Better Bs. Bureau, which is untrue, actually. I found them listed with the Better Bs. Bureau. I also asked the Better Bs. Bureau to track down my refund. Warning, stay away from Just Answer.

This report was posted on Ripoff Report on 12/20/2011 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Answer/San-Francisco-California-94129/Just-Answer-Beware-of-Just-Answer-a-company-that-took-my-money-without-my-okay-charged-812098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

JA Rebuttal

AUTHOR: EthanA - (United States of America)

Hello,

My name is Ethan and I am JA's Customer Service Supervisor. Your complaint was forwarded to my attention. I am terribly sorry for any inconvenience this may have caused. When asking a question on JA, a customer sets the dollar amount that they are willing to pay for a satisfactory answer to their question. Either before the question is posted, or before the answer to a question is revealed, the customer must make a good faith deposit for the full amount that they are willing to pay for the satisfactory answer to their question. The deposit is fully refundable if the customer is not satisfied with any of the answers that they receive to their question. The charge that was made to your account was for the good faith deposit.

The Expert who answers a customer's question is paid only after the customer clicks the green Accept button on the question page. The Expert is paid using the customer's good faith deposit, so an additional charge is not made to the customer unless the customer decides to leave a bonus for their Expert that exceeds the value of the credit already on the customer's JA account.

The reason behind the good faith deposit is to assure both Experts and customers that the transaction will be successful. The customer knows that if the answer is unsatisfactory, then their deposit will be refunded as part of our 100% satisfaction guarantee. The Expert, in turn, knows that the funds to pay for their answer have been authorized and will be available once the customer accepts the answer.

If you do not receive an answer, JA will issue a full refund of your deposit upon request, but we do have to located the charge in order to refund it.

We did not ask for your name when you created your account, only your email address.  That is why we asked for your email address to located your account.  We can only refund your charge if we are able to located it in our system.

We are not a part of the BBB, but we maintain an A+ rating with the BBB because we resolve 100% of consumer complaints.  I have reached out to you via the BBB site as well, and look forward to resolving this matter for you.

Regards,
Ethan
Customer Service Supervisor


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