- Report: #1010964
Complaint Review: KAIKU Finace LLC
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| KAIKU Finace LLC Kaiku Finance, LLC. P.O. Box 3129
Thousand Oaks, California United States of America |
|
KAIKU Finace LLC Kaiku prepaid visa card Closed prepaid account without notifying me Thousand Oaks, California
*UPDATE Employee: Kaiku Response
*Author of original report: Problem fixed
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Today is Friday Feb 8 and the account is still closed.They do not answer the phones when you call and their voicemail is full so I can not leave them a message.The company does not do what they said they would.Extremely dissatisfied would not recommend to anyone.
This report was posted on Ripoff Report on 02/08/2013 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/KAIKU-Finace-LLC/Thousand-Oaks-California-91359/KAIKU-Finace-LLC-Kaiku-prepaid-visa-card-Closed-prepaid-account-without-notifying-me-Thous-1010964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Kaiku Response
AUTHOR: Kaiku Customer Service - (United States of America)
SUBMITTED: Friday, February 15, 2013
In this instance the card also had a negative balance at the time of closure, which means a specific process, which takes a number of days, had to be completed to re-open the card. The cardholders request to re-open the account was initiated, but was not processed correctly. It was remedied when the cardholder advised us of the ongoing issue. We apologize for any inconvenience that the cardholder has experienced.
At Kaiku, we want to delight our cardholders with a great product that is value for money. We continue to look for ways to improve the experience and our product offering.
#2 Author of original report
Problem fixed
AUTHOR: Brock Sweigart - (United States of America)
SUBMITTED: Friday, February 08, 2013
