Kaplan University On going nightmare... Fort Lauderdale Florida

I started attending Kaplan University in March 2012. I attended only for four weeks due to during the fifth week I was blocked from the system. The reason I was blocked was because I had not logged in for several days. The reason why I didn't log in to the Kaplan website was because I found out that the financial aid department had packaged me as a grade level 1 student making my loan and payments at $700.30 per month. Based on my transcripts and credits I'm a grade level 3 student.

I became aware of this matter during the fourth week during my week trial. I immediately tried to get help and called the university to inform them that I was aware that there was a discrepancy in my packaging. Financial aid office wasn't able to help me due to this matter had to be brought up to the registrars office. I contacted them and they were unable to help me. I spoke to my counselor and informed her that I was not comfortable with the high payments and I wanted to withdraw from classes if this matter wasn't resolved. I signed a document sating that I was going to withdraw from classes and submitted the document to her. 

To this day this nightmare hasn't been resolved. I'm still getting calls and bills from the school. I really need to get this matter solved as soon as possible.

Franky Chavez