• Report: #1026766

Complaint Review: Keith Spicer UK

  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: Abelle M — England United Kingdom
Keith Spicer UK
England, Select State/Province United Kingdom

Keith Spicer UK I have used Keith Spicers Old England Tea for over 40 years now. The past two boxes of tea I purchased, regular, were worthless. It was weak and tasted and smelled as if the tea contains wood shaving England, United Kingdom

*UPDATE Employee: Keith Spicer Customer Service

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I have used Keith Spicers Old England Tea for over 40 years now. The past two boxes of tea I purchased, regular, were worthless. It was weak and tasted and smelled as if the tea contains wood shavings. Three bags would not make one  cup of tea. I will not purchase again. It seems Keith Spicer is more interested in profit than quality. Well, too bad!!!

I had to throw away 40% (broken) of the tea bags in a box of 100 (Old England tea bags). Then when I went online to their website, it gave me no way to contact them about this. Keith Spicer, what the hell is going on???

This report was posted on Ripoff Report on 03/11/2013 04:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Keith-Spicer-UK/England-Select-StateProvince-/Keith-Spicer-UK-I-have-used-Keith-Spicers-Old-England-Tea-for-over-40-years-now-The-past-1026766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Keith Spicer Customer Service

AUTHOR: KeithSpicerCustomerService - ()

Firstly we are very sorry to
hear that you are unhappy, at Keith Spicer we do take all complaints very
seriously. We have not received any complaints directly into our business of
this nature.

 

In order to ensure that we
supply products which match our customers high expectations we have a wide
range of quality control measures in place. The systems we have allow us to
trace any specific complaint back and review using the batch code printed
with the Best Before Date. We also regularly test for pesticides in our teas to
ensure that they comply with worldwide regulations.

 

We would be happy to discuss
any specific complaints that you have. We would especially be interested
following these complaints with you as we do not currently sell the products
you have outlined in your web posted statement.

 

Please contact us directly
and if available quote the batch code of the products you have experienced
problems with, if you can provide information on where the products were
purchased this would help us greatly to investigate your complaints fully.

 

Customer service department

customerservice@keith-spicer.co.uk
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