ED Magedson – Founder
Kleargear.com the storyInternet USA
Kleargear.com the story
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What started as a basic investigation into Kleargear’s credentials quickly heated up when it was revealed Kleargear.com past, we reached out to Ripoff Report and asked them to enlighten us on KlearGear and Jen Palmer here is their reply:
Ripoffreport.com expresses sympathy, concern, and admiration for Jen Palmer in this situation. Jen stood up and told the world about her problems with customer service from Kleargear.com. That is a service to consumers everywhere. Ripoffreport.com condemns the practice of imposing penalties on consumers who use freedom of speech to warn other consumers.
This situation shows the importance of Ripoffreport.com’s uniform policy to not remove consumer complaints. Jen Palmer faces tremendous pressure to silence herself by removing the Report.
Ripoffreport.com will not remove consumer complaints. It was erroneously reported that it would cost Jen Palmer $2,000 to remove her Report about Kleargear.com, because there is no such option. Ripoff Report does not remove complaints for money.
There is an option to post updates to the report at no charge to anyone. For example, if Kleargear.com reconsiders its decisions, Jen Palmer could post an update to tell other consumers how the situation was resolved.
This information will remain posted on the internet so that smart consumers can get good information and make informed choices. $2000 is the cost of Ripoff Report's VIP Arbitration Program - a program that removes only challenged statements of facts in a Report that are found to be to be false after presentation of evidence to an independent arbitrator. Even in this instance, the report is not removed. Only challenged statements of fact that are found to be false by the arbitrator. Again, to be clear, Ripoff Report will not remove Reports for money and any information to the contrary is not accurate.
This kind of activity by KlearGear.com is very troubling to Ripoff Report and it looking into the situation and to possibly help Jen Palmer.
If the reported facts are true, it seems very unlikely that the penalty clause imposed by Kleargear.com would be legally enforceable. And, Kleargear.com could face serious penalties if a civil court found that Jen Palmer’s credit was damaged by inappropriate conduct. Ripoffreport.com is very interested in further developments in this situation.
Ripoff Report has spent millions in legal fees over the years. We have been sued more than 80 times to try and force Ripoff Report to remove reports, spending hundreds of thousands to not remove even one Report, .. there is no way Ripoff Report would take $2,000 or any amount of money to remove a Ripoff Report. Period.
Even the TV News station left that part out about the $2,000 cost to remove Reports from their news story .. they know better. Jen Palmer just had the wrong information about our policy.
This report was posted on Ripoff Report on 11/18/2013 09:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Kleargearcom-the-story-/internet/Kleargearcom-the-story-1100482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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