- Report: #1028603
Complaint Review: LG TV
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| LG TV
Internet United States of America |
|
LG TV very very bad customer service.. they will not stand by there products. they stated to me they can not determin the cause of damage. you can clearly see where the stand snapped, Internet
*Consumer Comment: The fractures on the stand base look like something..
*General Comment: warrenty companies will only pay for defective productsw
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I called the warranty company because i bought the ultimate warranty. However they do not cover shattered screens. I was then told to contact the manufractuer as the problem seem to be a defective stand.
So afetr dealing with LG for almost a week and waiting for a tech they asked for my receipt which I sent in. So they are using the 1 year warranty as a reason they will not replace the screen. Also said if they sent a tech i will have to pay for it.
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This report was posted on Ripoff Report on 03/14/2013 09:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/LG-TV/internet/LG-TV-very-very-bad-customer-service-they-will-not-stand-by-there-products-they-stated-1028603. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
The fractures on the stand base look like something..
AUTHOR: Ken - (USA)
SUBMITTED: Thursday, March 14, 2013
#2 General Comment
warrenty companies will only pay for defective productsw
AUTHOR: IamGood - (USA)
SUBMITTED: Thursday, March 14, 2013
I am sure the stand was defective, but since it broke after the 1 year manufacturer warrenty the cost of repair now falls on you. You fell through the cracks, and technically LG is correct about the 1 year warrenty. It sucks I know, but sometimes $hit Happens. I am sure with a shattered screen, the entire TV will have to be replaced.
