• Report: #822242

Complaint Review: Leading edge health

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  • Submitted: Fri, January 13, 2012
  • Updated: Mon, May 28, 2012

  • Reported By: Mjshubert — Aurora Ohio United States of America
Leading edge health
129 Roweland Drive Johnson City, Tennessee United States of America

Leading edge health Kollagen We wanted to return there product unopened and unused, the company was willing to take a return of there product, But were not willing to return any of our money. Johnson City, Tennessee

*UPDATE Employee: Response From kollagen Intensiv

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We received a product from Leading Edge Health, (Leading Edge Herbals, Kollagen), we did not order. We did order a free sample of there product for $5.00 with shipping and used our credit card. That is the way unreliable company's operate, they send you there product but have already charged your account. If you are a normal person purchasing a product off the Internet, and the product states 100 percent satisfaction or your money returned we figured no problem just return the product and your money will be returned. That is not the way Leadine Edge Health operates, they are happy to have there product returned , but will not return any money. It is a real good way for a company to operate. This is the first time this has happened to us we find most company's are very honest, but this company leaves a bad taste in my mouth. I will advise anyone motto deal with this company.

Thank You For Your Time

Michael, Reminderville, Ohio

This report was posted on Ripoff Report on 01/13/2012 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Leading-edge-health/Johnson-City-Tennessee-37601/Leading-edge-health-Kollagen-We-wanted-to-return-there-product-unopened-and-unused-the-co-822242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Response From kollagen Intensiv

AUTHOR: Kollagen Intensiv - (Canada)

I would like to respond on the behalf of Kollagen Intensiv to the complaint filed here.
This customer complains that they were sent product without their knowledge and that they could not send it back. This is simply not the case.
There are two ways that people may order our product.
They may order it online at  http://www.kollagenintensiv.com/ where they pay the entire price up front and they get a money back Guarantee as you can see on the right hand side of the page  halfway down. You can also see stated in that Guarantee that this Guarantee does not apply  to the other way to purchase the product  that can be seen at http://www.trykollagenintensiv.com/ .
When you purchase through the free trial program which is a completely separate website and offer you get the benefit of trying it free for a month instead of a money back guarantee and then you get discounted monthly shipments.  People who choose this free trial offer have it made perfectly clear to them that this is what they are signing up for. The program details are not hidden away or in fine print as some may claim. The terms are spelled out in detail right on the order page. I invite you to fill out the form and see for yourself exactly how clear this is. The terms are again stated  at the point of purchase with  a check box that must  be checked stating you agree to the terms and conditions before  the order can proceed. I think anybody will agree it is absolutely impossible to place an order without seeing the terms and conditions in full detail. Many companies simply put a link to the terms and conditions at the bottom of the page but we feel that is dishonest and we make sure they are put right in front of the customer and must be agreed to.
After the order is placed an email receipt is sent out that again includes a link to the program details and urges you to print out a copy for your own records. With the first shipment a pamphlet is sent out that again states the program details and contact information. The customers credit card statement also has a link to the billing descriptor and our phone number. If you would like to view a copy of the order page and program details that the customer sees, please go to a page we created that again explains them at http://www.kollagendiscount.com/ .
We feel that the Kollagen Intensiv Home Delivery Program is a generous and clear offer that allows those who do not wish to pay upfront to try our product a chance to do so.  All that we ask is that they follow some very simple directions and cancel out of the program before we incur the additional cost of sending product. I am afraid that no matter how clear we try to make this through extensive efforts, there seems to be those who can simply ignore this and make up their own terms. I think any reasonable person would agree that we have gone above and beyond in trying to be as open and fair on this discount program as possible. If anybody feels that they have not been treated fairly and they have followed these terms and conditions we would be more than happy to hear from them at the Customer Care line at 1-866-269-1550. I have listed a copy of the order page text below.
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