- Report: #1017407
Report - Rebuttal - Arbitrate
Complaint Review: Lenscrafters
Lenscrafters302 Cross Creek Mall Fayetteville, North Carolina United States of America
Lenscrafters Fayetteville North Carolina Defective lenses Fayetteville, North Carolina
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I took them into the store and in just a couple seconds the associate asks how do I clean my lenses? I told her, and her reply was the anti-glare coating is "coming off" because I did not use a lens cleaning fluid while cleaning them. I explained that if that kind of special care was needed, one I should have been told, two I wouldn't have bought the coating.
At the store level they are apparently unaware of anything remotely resembling customer service. Knowing that I called the CS number shown on the website. After 6 days of lies here I am. I gave them all the opportunities to resolve the issue but they insist on lying. I will do whatever is necessary to resolve this issue to my satisfaction. If you are reading this complaint you probably already made the mistake of giving them your hard earned money. Do not give up on your complaint. Companies like this expect you to just give up which just allows them to steal from more unknowing customers.
This report was posted on Ripoff Report on 02/20/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lenscrafters/Fayetteville-North-Carolina-28314/Lenscrafters-Fayetteville-North-Carolina-Defective-lenses-Fayetteville-North-Carolina-1017407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.