• Report: #910637

Complaint Review: Liberty National Financial Corp

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  • Submitted: Thu, July 12, 2012
  • Updated: Tue, September 25, 2012

  • Reported By: Bad for the Business — Lodi California United States of America
Liberty National Financial Corp
PO Box 6089, Norman, Oklahoma United States of America

Liberty National Financial Corp freightbonds.com Very bad service and bad business practices. Recognizing fake signatures. Not correspondence or phone calls about the claims on the trust fund. Claim # CL20123842. This is claim on New England Prod Norman, Oklahoma

*UPDATE Employee: Explanation of Claim Issue

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Very bad service and bad business practices. Recognizing fake signatures. Not correspondence or phone calls about the claims on the trust fund.

Claim # CL20123842. This is claim on New England Produce Inc. trust fund. I made claim on 2/13/2012. But i was not informed about the dropping claim by regular mail. My signature was forged by the either "New England Produce Inc" or "Liberty National Financial Corp" in order not pay the claim.

I was not informed about the dropping the claim until i call "Liberty". "Liberty" asked me to re-claim the money $1000.00 by by doing the paper work again. I was given Claim # CL20124126 on 4/30/2012. No response about the status of the claim. Not answering my phone calls about the claim. No correspondence about the claim. Looks like not worried about the claim. 

By asking me to re-claim the money, i was put on the back of the line from from. I was in the front of the line. I was pushed to the back of the line because of Liberty's inefficiency and incompetence. Not able to verify the signature on the letter is the biggest mistake done by the Liberty's existence. 

Do the settlement based on the first Claim # CL20123842. Answer the phone calls from me. Be open about the process how they are processing. I need to know where the $10,000.00 gone and which claims. Stop playing the game of hide-and-seek. Be honest.

This report was posted on Ripoff Report on 07/12/2012 01:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Liberty-National-Financial-Corp/Norman-Oklahoma-73070/Liberty-National-Financial-Corp-freightbondscom-Very-bad-service-and-bad-business-practic-910637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Explanation of Claim Issue

AUTHOR: LibertyNational - (United States of America)

We did close the claim after receiving a written request to close it. The claimant later stated that the letter was fraudulent and was very upset. We asked him to submit a claim form claiming that he did not close the previous claim because we wanted it in writing as he was accusing our customer of forging a letter. This was not to hurt the claimant, but to support him.

We did stop taking his phone calls because he was yelling and cussing at our employees. He was told that any written inquiries would be responded to but we would not accept unprofessional phone calls.

There has been a bit of a communication barrier in determining exactly what this complaint has been about. I believe he feels he has "lost his place in line" due to his claim having been temporarily closed for alleged fraudulent reasons. This is not the case. His claim is still scheduled to be paid first. We are simply waiting to ensure additional claims do not come in prior to paying the complete amount.

I have personally offered this explanation on several forums. I'm not sure what the issue is at this point. The Better Business Bureau asked this man to stop harassing us via his complaints which lacked any form of validity. We recommend checking business reputations with the BBB because they investigate complaints rather than just providing a free open forum for people to post slanderous accusations without providing evidence. Sites like this should be illegal and the site owners should be held liable for the defamation of companies affected.
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