• Report: #831481

Complaint Review: LoJack

  • Submitted: Mon, January 30, 2012
  • Updated: Wed, February 01, 2012

  • Reported By: Mike Strong — Austin Texas United States of America
Internet United States of America

LoJack Buyer Beware - Battery Dies You Lose $800 Internet

*Author of original report: LoJack Makes it Right

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Stowed my bike for winter. I didn't bother to put it on a trickle charger. I figured I would just charge it up the following Spring when I was ready to ride again.

In fairness to LoJack, I'm sure they have it clearly documented somewhere, that if you allow your $800 LoJack to go completely dead, you've completely lost it forever, but I never saw that section of any manual.

I mistakenly thought that it would just come back to life when I recharged my bike's battery. A call to LoJack customer service delivered the crushing news.

"No, sir. If the LoJack's internal backup battery goes dead, it's pretty much just dead. Older LoJacks had a replaceable battery, but even that would cost a few hundred dollars to replace. The newer LoJacks cannot even be opened."

Stunned, I asked, "You mean, my $800 LoJack is like one of those greeting cards that plays music, that you just throw away when its battery runs out?"

"Well, if you keep it charged, it will last a pretty long time."

Stunned silence. You mean, I just lost almost $1000 because I let my bike's battery run down over the winter months.

"Yes, sir. I'm sorry that the sale person did not explain that adequately to you."  

The scandal is not that they grossly misrepresented anything.  It's that they could even design something that would expose you to the risk of so easily losing your entire investment, with no recourse, with no means of recovery.  It did not even enter my mind that a company as reputable as LoJack would put me in harms way like that.   I spent money on their products to protect me from crooks, but I did not know I needed my guard up to protect myself from LoJack becoming a source of significant, unexpected financial loss.

That's my story, friends. Do not let this happen to you.

This report was posted on Ripoff Report on 01/30/2012 08:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/LoJack/internet/LoJack-Buyer-Beware-Battery-Dies-You-Lose-800-Internet-831481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

LoJack Makes it Right

AUTHOR: Mike Strong - (United States of America)

I'm still shocked as I write this update.

A LoJack representative contacted me this evening.  She expressed regret to learn of my loss as reported on ripoffreports.com.   She apologized that the risks of not using a trickle charger at all times had not been adequately conveyed to me.

To my dismay, she told me that LoJack was going to send, not just a technician, but one of their regional supervisors to my home.  He will personally replace my LoJack at no cost!!!

This exceeds all my expectations for customer service.  I am blown away.

It's a little bit of a bummer that I have to keep my bike tethered to a trickle charger, but now I know what the rules are for having a top of the line LoJack protecting my bike.   Once I get the trickle charger setup in the garage (perhaps mounted on the wall), and get pig-tales for the battery, it won't be any trouble.  It's just a very small, initial hassle.

Though it hasn't happened yet (They're calling me back to schedule it), I am extremely grateful to LoJack for so quickly responding to this posting, and for their eagerness to make it right.  This redeems the image I've had of them in the past.
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