I have purchased 9 vehicles between the prices of $30,000-$75,000 off the Internet in my lifetime. I only deal with big car dealers because they will tell you the truth 99% of the time about their cars. They don't want negative feedback that will hurt their Internet Sales and they are generally honest about the vehicles condition.
LORENZO-BOMNIN Chevrolet, owned by Lorenzo Llerena, is the exception to this rule. I dealt with 3 different people including the Internet Sales Manager at this dealership. I was told on the phone as well as in email that the vehicle I was inquiring about was, and I quote word for word from email of the Internet Manager Willy Gabbart :
"The Lincoln Navigator is super clean and there's nothing wrong with it."
His reply was in response to my email to him and I quote:
"I am in Austin Texas so a test ride is out of the question. [continued below]....
..... My question is what is your best price on the truck? I am looking for one of these for my transportation company. Please let me know of any cosmetic problems or any other issues the truck has also."
I explained on the phone to him and to the salesman Pedro, that the vehicle has to be excellent shape because we use it to pick high profile clients, entertainers, and VIP's and transport them to their venues.
They both assured me that the truck was in excellent shape and that I would be very happy with it. Since I have done this many times before with no issues, I bought the truck. That was over 2 weeks ago. I had a car transporter pick up the truck and bring it here to me.
When the truck arrived it was very clear that it had been in at least once rear end accident. The rear bumper was scraped up and had white paint scratches on it where the collision took place. The front bumper has 6 inch swirl paint cracks due to a collision of some sort.
There was a 3-4 inch dent in the rear lift gate door. There are MANY scrapes, scratches and dings in the paint on all 4 sides of the truck. The passenger side mirror was actually barely holding on to the truck with two rusty DRYWALL screws. The mirror was only halfway on the truck.
The passenger side rear pillar (top back corner of truck) has a 2-3 inch square of paint chipped off. The font grill of the truck is cracked in multiple places and just sits in the front of the grill not actually snapped in.
The front passenger side headlight is not attached to the vehicle. It acrually was just set in the opening and you can pull the headlight all the way out of the truck with your hand. The connection to the frame is actually snapped in half ,which means the truck was obviously in a hard collision in the front as well as rear.
The auto floor boards on the side of the vehicle do not work, one side was actually unplugged from it's motor. One of the fog lights is MISSING and has no mounting bracket for it to be replaced.
The paper work (car transporter vehicle inspection) that the car hauler filled out and that the dealership rep signed shows all of theses issues were there when the truck was picked up from the dealer. Once I received the truck, I was dumbfounded! We took pictures of all of the damage and emailed them to Willy Gabbart, the Internet Sales Manager.
That was AFTER calling him to complain and it took me 3 days for them to acknowledge receiving the pictures. Then I got the run around and no call backs for several days. I called and left messages and actually spent 30 mins on hold and being transferred to Willy and then the GM of the dealership. I got no callbacks until I let them know I own a highly successful Internet Marketing company who knows how to generate a massive amount of negative publicity.
So at least then I got a call from the GM, Miguel Ranillo who proceeded to try to explain to me that it was my own fault and that his Internet Sales Manager meant by "The Lincoln Navigator is super clean and there's nothing wrong with it", was that the interior and engine were in perfect shape, not the exterior.
After a short conversation about that he then asked me what I wanted to do. I told him I had already gotten a bod to fix all of the issues that would be fairly cheap to do and that it was going to cost $1200 which is much cheaper than taking it to the dealer to fix all of these issues. I told him I could send him the estimate if he wanted and he could pay them directly.
He said he would call me back that Friday afternoon. He never called.
I called him and got no call back on the following Monday and got no call. When I emailed him explaining what my options were for getting my negative experience out in masse on the Internet I got a quick call saying he had to talk with the owner of the dealership and that he would call me back that day for sure.
Needless to say, I got no phone call. So here I am, beginning day 1 on the mission to make sure as many people hear about the way these people do business.