Loving The Classics I ordered 4 DVD's - Terrible quality, visually & audio - every DVD froze half way through and 1 won't play at all! dayton, Ohio

Yes we do have an auto-reply up that indicates it will be up to 2 business days to respond to an email. We do this to let customers know that we aren't ignoring them. I'm sure most people would rather know we have received their email and will respond shortly than to have no response at all.

Due to some recent upgrades we have been doing our servers have been down here and there so we are a little behind in emails, but we will be completely caught up by the end of the day tomorrow. We can always be reached at lovingtheclassics@gmail.com

I have emailed you (OWNER)3 times in the past 2 weeks, and what i get back is an automatic response,saying that we are busy and will take 2-3 days to get back to you.   So far, no response, and wether I will see my money, or replacemnt product, is yet to be determined.

I was surprised to see negative comments about this company. I have been a customer of theirs for several years and have never had any real issues. There have been a couple of troublesome discs in the past, but they have been very courteous in trying to get me some replacements. I've always felt that my business was appreciated and I'm sure they treat other customers with the same respect I've received.

If you were not happy with the movies you are covered by our LTC Guarantee which gives you 4 different options, including replacements and/or a refund. We want this to be a good shopping experience for you and will do anything to make that happen. Please contact us with your name and order number so we can resolve this issue for you. We would also like to offer you 2 free movies for the inconvenience you have experienced. We are a good company and we take care of our customers. We are BBB accredited and will provide customer references upon request.