- Report: #1058977
Report - Rebuttal - Arbitrate
Complaint Review: Lowe's Home Centers, Inc.
Lowe's Home Centers, Inc.1500 Wesel Blvd. Hagerstown, Maryland USA
Lowe's Home Centers, Inc. Lowes employees are extremely rude and racist towards their non-white customers Hagerstown Maryland
*REBUTTAL Owner of company: lowes employee
*Author of original report: M-Go Roku movie and show provider randomly charged my credit card
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I recently visited Lowes in my local store #471 to make a return on a grape seedless plant that I purchase a few weeks back that has died (not more than a month!).
My experience from this recent visit to your store has left me extremely dissatisfied with Lowes sales representative and their store manager.
When I tried to return this plant Lowes sales rep name "Terry #: R S0471TF2 1589523" was extremely rude to me and my mother while we waited in line and when it was our term to get help on returning this product she immediately told us "no I can't return the product without receipt" without even looking through my lowes' account history!
I would have kept the receipt if I know your plant will die in a few weeks! It is my understanding that as long as I use my telephone # or original credit card for purchase that order will stay in there for future references if needed.
Lowes' sales rep made fun of me and my mother while we ask that she check into our account for this, instead she told us she need receipt and won't even face US, and talks to another store rep while we're waiting for her response. After I insist a few tries with my phone number she reluctantly agreed, but I don't think she even bother to check it correctly, and just told me says non of my numbers is on her computer. (We have been shopping with lowes for a decade already and yet she can't find anything on the phone numbers that we gave her.
After I when out to my car and tried to look for a receipt another 2 customers came in ahead of us for refund (both without receipts!), and Lowes' sales rep was immediately able to do a return by "ASKING" the Caucasian guy and a elderly lady for the original credit card used in purchase. But whereas in my case your sales rep refuse to do anything and insist on telling me to leave because she won't do anything for us! This is extremely racist attitude that I have ever experienced in this Lowes' store by this one sales rep, my family business is in kitchen remodeling and we constantly purchase thousands of dollar equipment and home improvement products annually from this store. My mother has told me that while she was standing inside waiting for me to return with receipt, your sales rep make extremely racist comments under her breath, pretending that my mother couldn't understand her racist comments and attitude. Store: 0471, Terminal 35.
Lowes sales representative lacks training and is extremely racist towards non-white customers!
Sales#: R S0471TF2 1589523, TRANS#: 17150059 06-13-13, Store Manager: BILL COSNER
This report was posted on Ripoff Report on 06/13/2013 04:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-Home-Centers-Inc/Hagerstown-Maryland-21740/Lowes-Home-Centers-Inc-Lowes-employees-are-extremely-rude-and-racist-towards-their-no-1058977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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