- Report: #1022499
Report - Rebuttal - Arbitrate
Complaint Review: Lowes Home Improvement
Lowes Home ImprovementCarolina Beach Rd. Wilmington, North Carolina United States of America
Lowes Home Improvement NO Grace Period Before Huge Late Fees Wilmington, North Carolina
*Consumer Comment: O-o-o-p-s make that LOWES,
*Consumer Comment: I haven't had ANY trouble with Home Depot on my credit card....
*Consumer Comment: You are woefully misinformed...
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I called their customer service and asked if this was correct, since everyone else on the planet will give a few days grace before applying late fees. The woman told me that was correct- if they do not receive your payment by 5:00 p.m. on the actual due date, they will stick you with a huge late charge!
This is just a warning to anyone thinking about doing business with them. Not to mention when I lost my job and got behind on my payments with them, their collection people hounded me relentlessly! They would start calling at 8 a.m. and call all throughout the day until 9 p.m. As I understand, this is a common complaint regarding their collection procedures. I finally had to put a blocking app on my phone, but their MANY calls, even when blocked, still forced me to go over on my minutes on my cell, so I ended up having to pay extra to T-Mobile as well.
And now that I've gotten caught up on my payments, they're slapping $35 late fees on me with NO grace period whatsoever! There are much better ways of getting your home improvement items. Take my word and stay far away from this company!
This report was posted on Ripoff Report on 03/02/2013 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Lowes-Home-Improvement/Wilmington-North-Carolina-/Lowes-Home-Improvement-NO-Grace-Period-Before-Huge-Late-Fees-Wilmington-North-Carolina-1022499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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