- Report: #941443
Report - Rebuttal - Arbitrate
Complaint Review: MyComputerCareer | Ripoff Report Verified™ …businesses you can trust. MyComputerCareer's students prepared for long & lucrative IT career with certifications from learning partners: Microsoft & CompTIA. MyComputerCareer Focused On Career Development, Strong Partnerships With Industry Leaders. MyComputerCareer accredited by Accrediting Council for Continuing Education & Training (ACCET), an independent agency recognized by Department of Education.
MYCOMPUTERCAREER.comIndianapolis, Indiana United States of America
MyComputerCareer REVIEW: MyComputerCareer.com executive team and employees are committed to customer satisfaction. My Computer Career is dedicated to providing the highest customer satisfaction and best outcomes in the IT training industry.
*UPDATE: MyComputerCareer pledges their commitment to always improving their operations by joining Rip-off Report’s Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. MyComputerCareer is recognized by Rip-off Report as a Verified Safe business.
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EDITOR’S UPDATE: Positive rating and recognition has been given to MyComputerCareer for its commitment to excellence in customer service.
Ripoff Report’s discussions with MyComputerCareer have uncovered an ongoing commitment by the company to total client satisfaction. This means that in the event of a disagreement or unmet expectation, students can expect that the institution will work towards finding a mutually satisfactory resolution. MyComputerCareer executives and staff listen carefully to client concerns and see them as opportunities to learn from past mistakes and become more efficient and effective in delivering a quality education and career development experience to each and every student.
MyComputerCareer’s Founder and President, Tony Galati, has gone the extra mile to give his personal assurance to students that their concerns, as well as their compliments will be heard. [continued below]....
In the course of its review of MyComputerCareer, Ripoff Report learned that in most cases, the Dear Tony feedback is positive, affirming that students are enjoying a successful experience at the school. Whenever a suggestion or criticism is noted, however, the organization is quick to mobilize around the student to resolve the concern. MyComputerCareer has demonstrated that, more than simply meeting mandatory requirements of any resolution or settlement, administrators go the extra mile to attempt to exceed expectations and help the complainant feel positively about the experience and outcome.
The information provided in this report is based on comments made by Bruce Ackerman during an on-site inspection held by a third party verification company with no biases toward MyComputerCareer.com, Inc.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
MyComputerCareer.com, Inc. is a school offering IT training to help their clients achieve better, more satisfying careers by giving them specialized training in the area of information technology. Leads are typically acquired through internet and radio advertising, as well as through their website. The team at MyComputerCareer.com focus on a “no pressure” sales process, where the customer is given “the help and consideration [they need] to make an informed decision to commit to the course of study,” explains Bruce Ackerman, a representative of the school.
At times, a client may feel that he or she was not satisfied with the level of service received, however, Mr. Ackerman states this is not common. In the few cases students do feel that way, the team at MyComputerCareer.com “went above and beyond normal customer care” to ensure the client’s satisfaction, explains Mr. Ackerman. This generally ensures that the client is happy after the team works with them, but sometimes, Mr. Ackerman states that the client does not ever reply after receiving the additional help. After a complaint is resolved, regardless of the outcome, the student is asked to return. “And, in some instances, one on one contact is made,” explains Mr. Ackerman.
MyComputerCareer Complaint Resolution & Customer Care
When receiving a complaint, the team at MyComputerCareer.com does take into consideration the student’s time and money spent thus far on the course. “Consideration is taken, but once a student has taken over 50% of the class, the company still goes above and beyond” to ensure the student’s satisfaction, states Mr. Ackerman. To ensure that the students are receiving quality training, all instructors have professional degrees, and the school offers one-on-one training, second-chance testing, and job placement upon completion of the training.
In response to the complaint launched against them on Ripoff Report, Mr. Ackerman states that it was a fabricated complaint posted by a competitor in August of 2012. Since receiving the complaint, MyComputerCareer.com has since launched its own “Dr. Tony Website,” where students can post complaints and the team at MyComputerCareer.com can respond to them directly and resolve any issues that arise.
Mr. Ackerman and the team at MyComputerCareer.com, Inc. recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. Mr. Ackerman states that they value the “accurate reporting” that Ripoff Report offers.
MyComputerCareer Positive Feedback
"MyComputerCareer employees feel a strong connection to the company and especially, to the students. It’s not uncommon to hear comments like, 'I love what I do. Every day I come to work knowing I’m helping to make a positive difference in our students’ lives.' This sentiment extends from the boardroom to the classroom and will be echoed by executives, admissions advisors, instructors, career services personnel, and administrative staff.
Employers that hire MyComputerCareer students seem complimentary, as well. For instance, Marie Badger, a recruiter for an IT staffing firm in the Raleigh area said, 'MyComputerCareer has set the standard of what an individual should do in trying to break into the IT field. The whole process is awesome because it guarantees a way in…I have been working with MyComputerCareer for about two years and…what I have been most impressed with is the quality [candidates]. It has just been a great experience all around.’”
STATED IMPROVEMENTS FROM YOUR COMPANY NAME.
"Ripoff Report complaints have given MyComputerCareer the impetus to reevaluate the customer experience and make sure we’re delivering on our promises. Although no one can satisfy every customer 100% of the time, we can make sure that when we do stumble, we do everything in our power to make it right. Through our new “Dear Tony” program, and better internal communications throughout the organization whenever a challenge first appears, we have been able to spot and resolve problems earlier and avoid some of the disappointments that might have otherwise resulted both for the student and for our organization. MyComputerCareer is committed to continually striving to improve in this vital area of customer satisfaction and service.”
In summary, after our review, which included discussions with Mr. Galati and many of his past and current associates, Rip-off Report is convinced that MyComputerCareer is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
MYCOMPUTERCAREER.com IS A SCAM - BAD INSTRUCTORS - HARD SELL- Indianapolis, Indianasigned up for the "pro" and they go through instructors plus the instructors literally just read from the book.
Nothing hands-on but copying the example from the book- that might have worked but there was no explanations given. Was just told to memorize but honestly I didn't nor did my classmates understand the material. Instructor(s) seemed uninterested. Save your money- the guy that owns this I learned worked for computertraining .com and mycomputercareer.com is in the same building. Search ripoff and the internet for computertraining.com - they closed their doors and lawsuits- now the place is almost reincarnated and in the same building! Save your money or fall prey - I wish I knew this before hand - now I'm holding the bag...just look before you leap with these smooth talkers promising 60k+ out of the shoot. even if I was hired I'd be fired quickly as I wouldn't feel competent after their training
This report was posted on Ripoff Report on 09/14/2012 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/MYCOMPUTERCAREERcom/Indianapolis-Indiana-/MYCOMPUTERCAREERcom-IS-A-SCAM-BAD-INSTRUCTORS-HARD-SELL-Indianapolis-Indiana-941443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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