• Report: #769714

Complaint Review: Macgamestore.com

  • Submitted: Fri, August 26, 2011
  • Updated: Fri, August 26, 2011

  • Reported By: Anonymous — Las Vegas Nevada USA
Macgamestore.com
Internet United States of America

Macgamestore.com Is a scam site, they are selling broken files, no support, no refund. Internet, Internet

*REBUTTAL Owner of company: From Macgamestore.com

*REBUTTAL Owner of company: From Macgamestore.com

*General Comment: Totally in agreement

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A lot of games that Macgamestore.com is selling are broken, they crash or they doesn't work. Customer Support is useless, they return policy is FAKE, they will never refund your money 

If you try to enforce your rights, they will simply delete your account.

STAY AWAY FROM MACGAMESTORE.COM, use the official APPLE game store.

This report was posted on Ripoff Report on 08/26/2011 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Macgamestorecom/internet/Macgamestorecom-Is-a-scam-site-they-are-selling-broken-files-no-support-no-refund-In-769714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

From Macgamestore.com

AUTHOR: Tuncer - ()

Macgamestore.com sells thousands of Mac game titles. Unfortunately sometimes some games tend to crash...this, unfortunately, is the nature of the business. Macgamestore offers protection for our customers with our return policy, which I will quote here:

"If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital download purchase within 7 days of your purchase. As with most digitally delivered software products, full refunds on digital downloads are not accepted."

If you have have any further concerns, please feel free to contact us using our support ticket system.

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#2 REBUTTAL Owner of company

From Macgamestore.com

AUTHOR: Tuncer - ()

Macgamestore.com sells thousands of Mac game titles. Unfortunately sometimes some games tend to crash...this, unfortunately, is the nature of the business. Macgamestore offers protection for our customers with our return policy, which I will quote here:

"If for any reason you are unsatisfied with your purchase, you may request in-store credit of your digital download purchase within 7 days of your purchase. As with most digitally delivered software products, full refunds on digital downloads are not accepted."

If you have have any further concerns, please feel free to contact us using our support ticket system.

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#3 General Comment

Totally in agreement

AUTHOR: annchong - (Singapore)

I actually request for a refund, 2 minutes into downloading the game and they wanted to give me a store credit. This is the second time I was going to be given a store credit and I did not want it as they were not clear if the game can be used on your Mac. The store credit is just used as an excuse for you to purchase more. I am sure if they tricked 1000 people of USD19.95 and then give them store credit, they will be getting more business. Please do not purchase from their store and go directly to Apple to do so.

They don't even try to give you an amended version of the software nor try to categorised their store on different types of OS. They just trick you into buying then offer store credit hoping you would come back.

I am disgusted.
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