• Report: #812170

Complaint Review: Mako International Corporation

  • Submitted: Tue, December 20, 2011
  • Updated: Thu, February 28, 2013

  • Reported By: Jay — Vancouver British Columbia Canada
Mako International Corporation
46 Fort York Blvd, Toronto, Ontario. M5V-3Z3 Internet United States of America

Mako International Corporation Kevin Mako Built us a piece of crap prototype that fell apart after the 4th use. Didn't build to our specifications. Internet

*Consumer Comment: KEVIN MAKO not to be trusted

*REBUTTAL Owner of company: Completely False Posting

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We hired Mako International to design and build us a product Back in 2009.  They gave us a 3 month completion date...it took them over 2.5 years to complete, when it was completed it was not what we wanted.  Kevin said they would make it to exactly how we wanted it...they didn't.  They made it to how they wanted it to be.. Taking them up to a month to return emails at times.  They would avoid answering question that were asked... when they did reply and built us a piece of crap that fell apart after using it 4 times.
They didn't build it to our specs as they promised.   We had the product evaluated by a professional engineering company and they said that it looked like it was made in the back of a garage and the product was non manufacturable.  We are out $20,000. and having to have it rebuilt and redesigned by a real company that listen and works with there clients.
He said the delay was cause of all the changes we made but that is completely false they didn't have a clue what they were doing which they said they had experts on their team.
He would lie on telephone conversations only to bust him cause he would forget what he would told us in previous conversations and tell us something different.
We are going to sue him in court cause the product was not built to our specifications and he promised it would be.

Do not use this company unless you want to throw your money out the door and get something you didn't want.

This report was posted on Ripoff Report on 12/20/2011 11:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mako-International-Corporation/internet/Mako-International-Corporation-Kevin-Mako-Built-us-a-piece-of-crap-prototype-that-fell-apa-812170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

KEVIN MAKO not to be trusted

AUTHOR: Lou - (Canada)

Of course he will deny everything Jay said. That is what liars and scammers do. His real name is not even Kevin Mako. It is Kevin Makowchik. He changed it, likely after his assault charge. He suckered a guy in a bar with a glass and it slit the guy's eye causing him permanent blindness. Is this the  type of person you want to do business with. Typical rich kid used to getting his own way and yes I think his family's money got him off on these charges too. Do a google check on Kevin Mako aka Kevin Makowchik assault or makoinvent. There are all kinds of similar stories of how he rips people off with no conscience.

google this for starters...don't take my word

student loses an eye in beer spat

It appears that once he gathered "his guys" he then had the courage to sucker the guy with a glass..very nice Kevin 

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#2 REBUTTAL Owner of company

Completely False Posting

AUTHOR: MakoCorp - (Canada)

Dear Readers of this post, I am Kevin Mako, president of Mako International Corp.  After carefully reviewing the false declarations above, and further reviewing this claim with our client list, we see that we have never done a prototype for a client named Jay.  Furthermore, none of the negative claims within this complaint have occurred with a client, so we have no idea what the meaning of this post is.  This post is either a competitor trying to shamelessly slander our business, or a client hiding behind an alias with an unsuccessful product and is looking to blame someone.

First, we review and confirm every single product specification with the client PRIOR to even starting with a prototype.  We provide numerous 3D images, detailed measurements, and clear diagrams of precisely what the final prototype will look like.  We even render the images with high-caliber shadows, reflections, and environment imaging so that it looks like an actual photograph of their eventual product.  We then have it reviewed and confirmed by the client.  Through this process, we ensure that the prototypes are literally within 1/10th of a millimeter accuracy to what the client wants and approves, so that there is absolutely no confusion.  We have never had a prototype that deviated from the specifications.

Second, the poster claims that the unit broke after using it 4 times.  We have never received any correspondence from any of our clients to this effect. Once in a while there is a small mechanical issue with a prototype, as can be expected (shipping damage, a crack, stress damage, etc.) - In every one of those instances, we have corrected the problem by issuing replacement parts, or even a new prototype if required.

Third, our prototypes are all completed to the highest degree of current technical capabilities, and we only create fully manufactured prototypes (the highest grade of prototype levels).  We utilize tools, materials, facilities, and expertise from all over North America, as well as our own facilities.  Never in our history have we made a garage prototype, as was claimed by this poster.  We have dozens of examples of our work at our office, and have detailed specs, reports, and photographs of every prototype we have completed.  Even an inexperienced inventor can easily see the detailed complexity and skill required to make these manufactured prototypes.

Finally, the poster personally accused me of lying to him on the phone.  In the product development business, everything that happens is based on concrete technical variables, so there is no reason to lie.  If we make a mistake on something we will just tell the client and then fix it.

At Mako, we spend a great deal of time considering and reviewing both positive and negative feedback to continually improve our invention services; however, this post is completely unfair and offside.  If anyone has any further questions or comments in regards to this post, the business, or anything else feel free to email, call, or stop by the office anytime.

Kevin Mako
Mako International Corp.
46 Fort York Blvd.
Toronto, Ontario M5V 3Z3
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