- Report: #1012313
Report - Rebuttal - Arbitrate
Complaint Review: Marriott Vacation Club International
Marriott Vacation Club International310 Bearcap Drive, Salt Lake City, UT 84115 Salt Lake City, Utah United States of America
Marriott Vacation Club International Marriott Vacation Club Trip Insurance Salt Lake City, Utah
*REBUTTAL Owner of company: CSA Insurance Terms
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Marriott had them reimburse our maintenance fees and not a replace trip. We lost our 6,000 points and only received $2,100 for a full week, all inclusive trip.
When I wrote to complain I received a call from manager named Jared (he would not give me his last name). He said that this the reimbursement methodology Marriott Vacation Club uses.
I stated that as a Marriott Timeshare owner and frequent user of Marriott for business, that we were not happy. We could never re do this trip with the $2,100 and plus we lost out vacation points.
He was not helpful and very condescending. I asked him to send me the names of all the Marriott board members so I could write to them. Thus far, he has not done this.
I would never recommend Marriott ownership to anyone if this is the way they treat their owners.
I am not finished with them. I intend to go on their facebook site and I will write to all the board members.
This is a total rip off.
This report was posted on Ripoff Report on 02/11/2013 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Marriott-Vacation-Club-International/Salt-Lake-City-Utah-84115/Marriott-Vacation-Club-International-Marriott-Vacation-Club-Trip-Insurance-Salt-Lake-City-1012313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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