• Report: #923285

Complaint Review: Mediacom

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  • Submitted: Mon, August 06, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: Ken n TN — Fayetteville Tennessee United States of America
P.O. Box 105407, Internet United States of America

Mediacom Misleading 2 year Contract Scam, Internet

*UPDATE Employee: Mediacom Support

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I was delighted when our rural area finally got wired for HS internet and cable. The Mediacom guy came, knocked on my door, filled out the paper work and the deal was done.

A year later there was a huge spike in my monthly bill. So, I called, "What the Hey?" they said my promotional contract had run out. The only way to keep the pricing in the same ballpark was to sign a 2 (two, not one but two) year contract. Since our local power company had announced they would also be offering the services shortly, I did not want to do a 2 year contract, but reluctantly consented. We went through a recorded telephone contract agreement and I put it out of my mind. 

       One, (not two but ONE) year later they started it all over again. And of course, the customer service dept. can't help me because the contract was an audio file contract. [continued below]....
..... I think they like "nothing in writing," you know, your word against theirs. So the file was "escalated" and someone was supposed to call me back. That didn't happen. I made arrangements with another provider and then called to cancel my Mediacom service. Surprise!!! They want to offer me a lower rate. I explain that my contract was a two-year contract and they had started charging me a higher rate after only one year. "NO, he said, we were only doing one year contracts in March 2011. But I can offer you this rate now on a two year contract." What???, I said, you are asking me to agree to a two year contract now but are unwilling to honor the two year contract we did last year.

        The contract is an audio contract, and the only way I know to get a copy is to go to small claims and have the judge order them to produce it. I am betting they think most people would not go to the trouble. It is clear, Mediacom has devolved to have the moral values of a snake, bit whom you may, taking a positon reminiscent from childhood "MAKE ME!!!" to which I say, "NO PROBLEM."

I can see, from other online complaints, I am not alone in my assessment.

This report was posted on Ripoff Report on 08/06/2012 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom/internet/Mediacom-Misleading-2-year-Contract-Scam-Internet-923285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

I can understand your frustration with this issue.  Generally with our two year contract promotions there is a step up in price for the second year, though you will not go to full price until the end of the contract period.  If you would like to send me an email with your account number or phone number to SocialMediaTeam@mediacomcc.com I would be happy to review your account and see what is going on.

Mediacom Social Media Team
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