- Report: #897221
Report - Rebuttal - Arbitrate
Complaint Review: Memorials for Eternity
Memorials for Eternity7040 W. Palmetto Park Road #4-613, Boca Raton, Florida United States of America
Memorials for Eternity memorialsforeternity.com Failed to deliver cremation urn in time for the funeral, did not even apologize Boca Raton, Florida
*Consumer Suggestion: Just A Thought
When I finally gave up on waiting and managed to reach a representative (had to trick her into thinking it is not me by calling from another number) she said that the order will not arrive on time. I had to buy cremation urn from the cemetery literally minutes before the memorial service. I had to pay $410 more for this last minute purchase of the urn, and I di dnot even like it. The company never apologized, I sent them several emails to which they did not respond.
When I called them to request credit and reimbursement of $410 cost difference which was not in my budget, they gave me a cold shoulder and said they won' reimburse us . My sister and I feel awful. Not only we had to deal with death of our mother, but had to with such an irresponsible vendor and scramble to get another cremation urn at the last minute. Do not order from Memorials for Eternity.
This report was posted on Ripoff Report on 06/13/2012 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Memorials-for-Eternity/Boca-Raton-Florida-33433/Memorials-for-Eternity-memorialsforeternitycom-Failed-to-deliver-cremation-urn-in-time-fo-897221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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