- Report: #952793
Report - Rebuttal - Arbitrate
Complaint Review: Merimobiles.com
Merimobiles.comInternet United States of America
Merimobiles.com Janey, Jay, etc... Merimobiles has a worthless warranty and BAD customer service. Internet
*Author of original report: Merimobiles Soved My Problem
*Author of original report: Not Legit Review Above
*Consumer Comment: RE: Merimobiles are more than a fair company
*Author of original report: Merimobiles has bad customer service
*Consumer Comment: Merimobiles is more than a fair company
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Merimobiles is happy to sell you cheap Chinese electronics at a fair price, but...
- don't expect the goods to be high quality
- don't expect the warranty to mean anything
- don't expect them to follow through on their promises
- do expect items you return for RMA service to be "lost" in the mail
Then I decided to buy an Android phone from them. It lasted a few months and the Sd card failed. After a few months of chats and calls with them (they gave me an RMA # to ship it back at my expense (to China). They said if I ordered another phone and paid for it they would refund my money from the broken phone when it came in. Strangely, they forbade me to use FedEx or UPS. I had to use USPS which doesn't do international tracking #'s.
I followed their directions and (not surprisingly) they claim they never got my returned phone. They keep asking for a tracking #, even though their stupid rule about shipping carriers is the reason I don't have a tracking #.
I have had upwards of 6 or 7 long "chats" and phone calls with them, and each time they have promised they would get back to me in 48 hours, or 24 hours to decide on weather or not they can make a refund, or weather or not they found my "lost" package. Not even an email.
After being a customer for a couple years and recommending them to family and friends, I will never shop at their website again. Instead, I will be filing these complaints on as many websites as possible.
This report was posted on Ripoff Report on 10/09/2012 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Merimobilescom/internet/Merimobilescom-Janey-Jay-etc-Merimobiles-has-a-worthless-warranty-and-BAD-customer-s-952793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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