- Report: #999186
Report - Rebuttal - Arbitrate
Complaint Review: My Favorite Things Stamp Company
My Favorite Things Stamp Company117 north Bay Street Internet United States of America
My Favorite Things Stamp Company Mftstamps.com Successfully avoided a return by expecting customer to pay for shipping 3 times! Internet
*REBUTTAL Owner of company: Response from My Favorite Things
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My return request included replacing these items. It was then made clear to me that if I chose to return these products for credit mind you, my original order would not have qualified for the free $6.50 shipping therefore, my return credit amount would have the original shipping fee deducted from the total credit balance. On top of this all, I am required to pay for the return as well as replacement shipping. I have no problem paying for the return shipping and the replacement shipping, but to have to pay the original shipping is ridiculous especially since I can only receive credit for the return items and not a refund.
I have placed many Internet orders and had some exchanges or returns along the way. All of the company's other than MTF was willing to pay the replacement shipping when an item was returned and I feel this is more than fair. Kim van der Sanden, owner of My Favorite Things was able to avoid the return all together by having this policy in place. it simply wouldn't be worth it to return $22 in product when I would have to pay $19.50 in shipping charges. Hardly worth a trip to the post office, but totally worth taking the time to share my experience. Buyer beware!
This report was posted on Ripoff Report on 01/18/2013 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Favorite-Things-Stamp-Company/internet/My-Favorite-Things-Stamp-Company-Mftstampscom-Successfully-avoided-a-return-by-expecting-999186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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