• Report: #878779

Complaint Review: Nationwide Relocation and Relo Van Line, LLC

  • Submitted: Sat, May 05, 2012
  • Updated: Sat, May 05, 2012

  • Reported By: Carolyn — Antioch Tennessee United States of America
Nationwide Relocation and Relo Van Line, LLC
6245 Powerline Rd. Fort Lauderdale, Florida United States of America

Nationwide Relocation and Relo Van Line, LLC Fraud and deceit - was under the impression that Nationwide Relocation was moving my household goods, but bid out my contract to Relo Van Line, LLC Fort Lauderdale, Florida

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I feel that I was deceived and scam by Nationwide Relocation and Relo Van Line, LLC.  On 3 February 2012 I scheduled a relocation move with Nationwide Relocation with a packing date for 4/2/2012 - 04/3/2012; pick-up date 4/3/20120-04/4/2012 and delivery date 4/6/2012 - 4/9-2012. 

The original binding estimate was $5,866.25 providing the inventory was accurate and no additional pieces, packing service, weigh or labor services was added at the origin or destination to the quote and I would be charge for services in full tariff. 

I emailed Lance Jackson on 19 Mar 12 (two weeks prior) the scheduled date to confirm everything was in order; he stated everything was on schedule.  On 26 March 2012 Sean Boxers send an email stated, we would like to know of any packing services that will be needed     This was supposed already in the binding estimate, but he went on to say that I needed to add more packing material and that 76 container would not be enough.  I wanted to know why they waited a week prior to inform me that I needed additional packing material.    Also, at this time he ensure me that a truck they was sending was large enough to accommodate my household goods.

At this point I couldnt cancel because it was a week prior to the move and I would have lost a percentage of my deposit of $2, 140.21.  An additional 64 boxes was added and an additional charge of $2, 120.89 which brought the total to $7,987.14.  I also, had to make another deposit of $787.43.

I work in Afganistan and my daughter Keva Menifee supervised the packing on 2 Apr 12.  She expected a Nationwide Truck to pull up, but it was Relo Van Line, LLC.   She stated she informed the truck driver, which was also the packer that the truck was too small for my household goods.  Prior to start packing the household good my daughter had to sign the interstate bill of lading contract, a lot of information was filled in later without her knowledge.

There were only two packers, which was also the drivers.  They start that morning around 9:00 AM and didnt finish packing until 3:30 AM on 3 Apr and left 1/4 of my household goods because they didnt bring a truck big enough to accommodate my household good.  My daughter was sleep and they didnt wake her; she was supposed to accompany them to the weight station in order to obtain the weight of the truck after packing.

At this point my remaining balance was $5,059.50, the driver requested $6,310.16 and my daughter refused to pay.  She informed him that he would have to deal with me on 6 Apr 12 upon delivery, at which time I would arrive in country on R&R.

My daughter explained the situation to me and I immediately call and spoke to a rep and was transferred to Elizabeth Villani   (Personal Moving Coordinator); I inquired about the additional charges and the fact that they left 1/4 of my household goods behind.  She informed me the additional charge was for additional service, which clearly didnt happen.  Elizabeth Villani went on to state that if I didnt pay the additional charges that I would be charge an additional fee for every two  hours that I delay the delivery.

At this point I had no other choice but to pay the $6,310 on 6 April 12, I indicated signed under duress on the contract.  I went on to ask about household goods that was left behind and she state a pick-up date for 12 Apr and that I would be charged for the weight only.  I ended the conversation with no response, because I was too upset to deal with the situation.

The movers start downloading my household goods on 6 April 2013 around 12 noon and didnt finish until about 1130 PM.  I and the driver (Angel Cabrera) inventoried all boxes that were delivered, which came up to exactly 96 boxes.

I spoke to Ms. Villani a couple of days later to inquire about the additional service and full tariff fee that I was charged and she stated it was for my additional service of 64 boxes for the pictures.  I informed her that my pictures were not put in any boxes, that they were wrapped in blankets.  Also, informed her that I and Angel Cabrera inventoried the boxes and there was only 96 boxes used out of the 140 that I was charged for.  Ms Villani informed me that she would get back with me, which to this date she have not contacted me.

I provided an accurate inventory, no additional pieces, packing service, weigh or labor services was added, but I was charge services in full tariff and 1/4 of my household good was left behind. I was contacted by a Representative from  Relo Van Line, LLC on 16 April 2012 to pick-up my additional household goods, I refused the service. I went to see a lawyer and was informed that what the two companies did was fraud and that I had a case.

I had to rent a truck for $979.00, $700.00 for two people to go to TX, $600.00 for gas and the additional $1,251 for the moving company, my extra out of pocket expense was approximately $3,530.  Additionaly, please be advised that I checked the BBB website and Nationwide Relocation Company was given an A rating from the BBB and the reason I choose this company. Respectively,

This report was posted on Ripoff Report on 05/05/2012 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nationwide-Relocation-and-Relo-Van-Line-LLC/Fort-Lauderdale-Florida-33309/Nationwide-Relocation-and-Relo-Van-Line-LLC-Fraud-and-deceit-was-under-the-impression-878779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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