• Report: #844469

Complaint Review: Newsmax.com

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  • Submitted: Sat, February 25, 2012
  • Updated: Sat, March 03, 2012

  • Reported By: Phil — Lake Mills Iowa U.S.A.
4152 W. Blue Heron Blvd., Ste. 1114 Riviera Beach, Florida United States of America

Newsmax.com They get your cc number by selling you a book then Nail you with 3 subscriptions you don't want and won't cancel. Riviera Beach, Florida

*UPDATE Employee: Newsmax Rebuttal

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Newsmax.com sold me a book on December 5th and also signed me up for several unwanted and unapproved "trial subscriptions" that they claimed could be cancelled before the  "trials" ran out.  What they said was "If you do not want to continue these newsletters, simply write "no thanks" on the renewal letter that you get in the mail, return it and you will not have to pay a dime."
I never got any "renewal letter" for two of the subscriptions and now they are charging my credit card even though I have repeatedly asked to be removed from their news letters.  They claim 24-48 hrs to be removed but I have been requesting removal for two months and only gotten one removed.
Newsmax and moneynews are nothing more than SCAMMERS and cannot be trusted.
I will be working with the CC company next week ( I gave Newsmax until Monday to cancel all subscriptions).  How can these people continue their scams?

This report was posted on Ripoff Report on 02/25/2012 08:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Newsmaxcom/Riviera-Beach-Florida-33404/Newsmaxcom-They-get-your-cc-number-by-selling-you-a-book-then-Nail-you-with-3-subscripti-844469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Newsmax Rebuttal

AUTHOR: CS1422 - (USA)

As part of the Newsmax customer service team, I am sorry to hear that you are having this issue. We take these types of situations seriously. Most likely you received an offer from us to get the book Aftershock by just paying shipping and handling of $4.95.

The offer stated that you would receive a four month subscription to Financial Intelligence Report, a three month subscription to Gold Stock Advisor and a two month subscription to Franklin Prosperity Report.  The offer stated that all three came with automatic renewal and if you wanted to cancel, we would give a full refund.

In addition to the disclosures made at the time of the offer, Newsmax Media makes additional disclosures:

1.  With the delivery of the discounted product, we send a large written notice reminding purchasers they accepted the premium product with their agreement to allow for automatic check or credit deduction at the end of the subscription term if they did not cancel.

2.  45 days prior to the automatic deduction, Newsmax Medias subscription Fulfillment Company, a nationally recognized firm, sends a notice by mail to all subscribers, reminding them their subscription is up for renewal. The customer has the option to cancel.

3.   On the credit card statement used for the automatic deduction, the company includes an 800 number for consumers to call if they wish to dispute the deduction. The company policy is to give a full and prompt refund to customers who dispute the deduction.

In all cases, the company policy is that the customer can cancel at any time for a full refund.  If you would, please call (800) 485-4350 [Monday through Friday 9 am to 10 pm ET]. We would greatly appreciate the opportunity to resolve this issue to your satisfaction, and strongly encourage you to contact us at your earliest convenience so we may do so.

Additionally, the company conforms to all Federal Trade Commission rules, and does not disclose the financial data of its customers to any third party. We make it a priority to treat all customers fairly and in a timely manner. Thank You
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