ONSALE.COM PCMALL, MACMALL Failed to fulfill order after confirming order and charging credit card. Internet, Internet

A year later and now they're addressing the bad publicity they got?  Everyone's effort to lodge complaints must have made a difference, I hope.  But by the tone of the rebuttal, they obviously did not learn anything from the experience - they must only be reeling financially from it, not emotionally.

They said "This person might have even been one of those people ordering several to resell and make money off those that did not get it."  Ya, not the case.  Tried to order for my family only.  Typical...

I love that they jump to conclusions. 

This is not a true rebuttal but obviously a form response for the many who complained.  I recall this incident, as I will never use this vendor again, since others had their orders both placed and fulfilled after mine was placed.  According to purchaser records (yes, we buyers did keep track of these things), they did not fulfill orders in the order they were recevied.  Apparently there was priority given to post-orders via affiliates.  Regarding the CC-yes, they authorized, but did not fulfill despite others being placed after me, with stock.  It was proven days later they did this, otherwise I might have just let this slip.

Warning to all who read - do not use this company.  A year later they respond, and obviously have not learned their lesson.  They still have an attitude of antagonizing customers it seems! You have been warned.

SInce this person choses not to include the whole truth, here it is.  On the website and the salespeople that they could have contacted woudl have said, because of the amount of sales being recorded and the fact that people were ordering several times to get these items to resell at a profit, all orders on these items went to a secondary check. If the person had more than two of them going to them, all orders were cancelled. This way those trying to game the system did not benefit from it.

Also so that the point is known, the ordering system recieved over 20,000 orders in a 5 minute system. It takes 20 minutes to have the order go through the credit card process and such. UNtil the order goes through this process, it is not removed from the warehouse count. At the time of the sale there were 2000 units. UNtil those units were allocated, So that if a customer credit card is denied or such.

Also they said the credit card was charged. This is not so, there was an authorization requested but no charges to the credit card. And those drop off after 3 days or the day before his recieving the email. This person might have even been one of those people ordering several to resell and make money off those that did not get it.