• Report: #1003257

Complaint Review: Ocala Restoration & Remodeling

  • Submitted: Fri, January 25, 2013
  • Updated: Fri, January 25, 2013

  • Reported By: consumer — Summerfield Florida United States of America
Ocala Restoration & Remodeling
3426 SW 6th St, Ocala, FL Ocala and Gainesville, Florida United States of America

Ocala Restoration & Remodeling ORR DO NOT DO BUSINESS WITH THIS COMPANY Ocala and Gainesville, Florida

*UPDATE Employee: Complaint on Ocala Restoration & Remodel

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Avoid this company at all costs. We  recently had an issue in our home and needed a water extraction and mold remediation.  These people were sent to me through my insurance company and they were absolutely awful.  The job took way longer than it should have and had multiple issues along the way which required me to speak with the owner of the company.  The owner is clearly in over his head and seems to have no idea what he is doing, or anything about construction in general.

I am always a bit dismayed when I speak with business owners who take absolutely zero responsibility for their mistakes and lay the blame on their hourly employees.  This is a poorly managed company with an owner who seems to be interested in little more than turning a quick buck by overcharging insurance companies (and of course the homeowner by extension) for poorly managed and poorly performed rehab work.

Do not buy what they are selling...You DO NOT have to use these people and your insurance company can recommend someone else. 

This report was posted on Ripoff Report on 01/25/2013 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ocala-Restoration-Remodeling/Ocala-and-Gainesville-Florida-34474/Ocala-Restoration-Remodeling-ORR-DO-NOT-DO-BUSINESS-WITH-THIS-COMPANY-Ocala-and-Gainesvi-1003257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Complaint on Ocala Restoration & Remodel

AUTHOR: Don - (USA)

In regards to the complaint filed:  

Submitted: Fri, January 25, 2013 

Updated: Fri, January 25, 2013 

Reported By: consumer — Summerfield Florida 

It is not mentioned exactly who the consumer talked too. The actual owner of the company or not. 

I can say however that Ocala Restoration & Remodeling puts customer satisfaction as priority one. We respond quickly and work within the guidelines provided by the insurance companies. Sometimes that suits the customer and sometimes not. From the owner to myself the general manager we have many years in the restoration, remodeling and construction field.

Experience, integrity and customer satisfaction is just some of our guiding principles. We pride ourselves on our work and reputation with many satisfied customers.

Thank you

 

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