• Report: #941060

Complaint Review: Omaha Auction Center

  • Submitted: Fri, September 14, 2012
  • Updated: Fri, September 14, 2012

  • Reported By: wauctionbuyer — barboursville Virginia United States of America
Omaha Auction Center
7531 Dodge Street omaha, Nebraska United States of America

Omaha Auction Center Sold 'gold case' pocket watch that was actually brass omaha, Nebraska

*UPDATE Employee: buyers remorse

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Won a pocket watch through an auction online. Described by Omaha Auction Center as: "1820s Quarter Hour Repeater Pocket Watch Gold Case, marked London on the silver dial." This auction was conducted through Liveauctioneers.com.

When I received the watch I could tell it was not gold at all. I tested it for gold and it failed. It is brass or other base metal. Reputable auction houses will say 'gold-toned' or similar when they don't know if a watch is gold or not. Until now I've never had an auction house say 'gold case' without it being gold. Most auction houses make an effort to determine if a watch case is gold and if not they say gold-filled or gold-plated.

Omaha Auction Center refused to take the watch back for a refund - they didn't even offer a partial refund.

A lot of people bid on auctions online now (usually when they cannot be there in person). They rely more than ever on accurate descriptions. When descriptions are inaccurate (or knowingly misleading) leading to the purchase of items other than as described it means less bidders in the future, lower prices realized, and perpetuates any negative perceptions of auction houses.

You can thank disingenuous auction houses like Omaha Auction Center for that! Buyer beware!

This report was posted on Ripoff Report on 09/14/2012 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Omaha-Auction-Center/omaha-Nebraska-68114/Omaha-Auction-Center-Sold-gold-case-pocket-watch-that-was-actually-brass-omaha-Nebrask-941060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

buyers remorse

AUTHOR: Rod - (USA)

To be very clear on the matter, this watch was gold, not silver or enameled and I didn't say that it was solid gold or 10K - 14K or mislead in any way.  What this gentleman didn't mention is that we did refund his money since he didn't understand and thought that he was getting a really good deal buying a solid gold watch case.  I have learned to use the term GOLD TONE when anything gold in color doesn't have any gold marks and I am indicating the color.  We work very hard to satisfy both buyers and sellers but you can't please everyone all of the time.  I don't know what else we could have done to make this gentleman happy.

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