OurStage, Inc. Failure to Delete My Music From OurStage.com AS PROMISED! Chelmsford Massachusetts

We have communicated with this artist and believe this issue to be resolved. From our perspective, this was a result of miscommunication, for which we take responsibility. However, we wish to make it clear that there was no ill intent.

While our system allows users to "hide" songs from their profile, because we are a site that holds public competitions with public charts, we do have to reserve the right to retain in our archives songs that have completed said competitions. To remove songs plays havoc with those rankings and does a disservice to our other users.

When this user made a request to have her songs removed, we had to perform an evaluation of the feasibility of that operation as it pertains to our ranking system, as we do with all such requests. Unfortunately, I personally dropped the ball in getting this done. When she wrote in a second time, the prior correspondence had indeed been lost. We asked that she write to our community team directly so that a formal ticket would be created, but her email was filtered as spam and we did not see it. When we heard from her again, we apologized followed through with her request.

Again, the delay was our fault, but it was simply an error. This user received her prize, as she stated, and had her removal request honored. We appreciate her past participation on OurStage and regret the frustration we caused.