• Report: #969627

Complaint Review: Paces Dentistry

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  • Submitted: Thu, November 15, 2012
  • Updated: Mon, March 04, 2013

  • Reported By: Scott1987 — Atlanta Georgia United States of America
Paces Dentistry
3200 Downwood Circle Northwest Atlanta, Georgia United States of America

Paces Dentistry The Absolute Worst Dentist in Atlanta Atlanta, Georgia

*General Comment: I don't believe you...

*Author of original report: Paces Dentistry has completely redeemed itself!

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Paces Dentistry is the worst and most unprofessional company that I have ever worked with in my entire life. My fianc decided to purchase a Groupon for Invisalign from Paces Dentistry. Paces Dentistry agreed to make a pay by month thing seeing as we could not just pay the $3000 up front. Of course, they always make us aware that they were nice enough to work with us. We bought the Groupon and went in for the first visit.

She went in May and had her pictures taken and they told her they were going to send the pictures off and in 6 weeks the aligners would be there and she could start the process. She went back 6 weeks later (after taking time off of work) expecting to pick the aligners up and it turns out they had forgotten to send the pictures off They tried to lie about it and say that invisalign was backed up but then they finally admitted they hadnt gotten the pictures out. They said they would submit the pictures to invisalign over the internet immediately and it should only take about 2 weeks to get in.

My fianc called two weeks later and the lady at the front desk, once again, had an attitude and said it takes several weeks for the aligners to come in. So instead of it being 2 weeks, she had to wait about another 5 weeks to get the starting set of aligners. We were told that insurance would cover $1,000 and we would be left with a balance of $2000. My fianc and I talked it over and we decided that we would make it work because it was important to my fianc to straighten her teeth for our upcoming wedding.

They are extremely unprofessional when it comes to responding to correspondence. My fianc has sent them SEVERAL emails without a receiving a response back (or it would be weeks later). She has left the office voicemails and they only seem to get back to her when or if its convenient for them. Paces Dentistry does NOT care about their customers! They rope you in with deals and then they feel like they can screw you over. Their customer service is abysmal. The front office receptionist is rude and does not know how to do her job.

Paces Dentistry is luring customers in with the Groupon and then cheating them out of money! When my fianc went in for her first visit she was FORCED to undergo a deep cleaning that was never discussed prior to us agreeing to the deal. Then we get a bill for the cleaning even though we stated that the cleaning was not necessary because she had her teeth cleaned recently. Paces Dentistry insisted on the cleaning, but NEVER told us that the cleanings would not be covered by our insurance.

They conveniently left that information out! In fact, they made it seem like insurance was going to cover the cleanings. We have been waiting to hear from Paces Dentistry in regards to insurance, but havent heard a thing. The receptionist said she would let me know as soon as she heard something, but she never did. We just received a HUGE bill! It is unbelievable how Paces Dentistry operates their business! When Paces Dentistry called us about our new bill, that we had no idea about, they were EXTREMELY rude!

They could not give us ANY details on the bill because the receptionist said quote she doesnt have time to sit on the phone with me for 20 minutes.... She said she had been sending the bills to my fiancs email account, but when we asked her what email address she had been sending it to and she COULD NOT give us an answer! She then said the she didn't have time to go through her sent folder. My fianc has two email accounts and we have checked both. NOT ONE EMAIL ABOUT A BILL!

She then tries to say that she has been sending the bills to my fiancs mothers home. Her mother informs us that she has not received ONE piece of mail from Paces Dentistry! This is a HORRIBLE establishment and I want to let anyone who is thinking of using Paces Dentistry to BEWARE! They do NOT care about you, they only care about milking you for every nickel they can.

It is unethical, immoral and down right WRONG! I wish now that I had read some of the reviews before we got involved with them.Please, take your hard earned money to a dentist that cares about you and wants the best for you. You will NOT find that at Paces Dentistry!

This report was posted on Ripoff Report on 11/15/2012 10:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paces-Dentistry/Atlanta-Georgia-30327/Paces-Dentistry-The-Absolute-Worst-Dentist-in-Atlanta-Atlanta-Georgia-969627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 General Comment

I don't believe you...

AUTHOR: Eric R. - (United States of America)

The only reason you are taking back your original complaint is because Dr. Tabassian performed dental work on your fiance' and wiped out her balance owed in exchange for you removing your complaint.  The employee wasn't terminated- she quit!  This is the worse dental practice I have ever experienced.  Dr. Tabassian is a sneaky, conniving person and she needs to be exposed for just that.  You sold out.
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#2 Author of original report

Paces Dentistry has completely redeemed itself!

AUTHOR: Scott1987 - (United States of America)

Hello,

I posted a report about Paces Dentistry back in November and I wanted to come in here and provide an update. I am currently in the process of having Ripoff Report remove my report because the dentist has completely changed!  It turns out that it was one terrible employee that was the root off the issues that we were having. My fiance and I never had an issue with Dr. Tabassian directly. Since my post the employee has been terminated and our service since has been exceptional! Dr. Tabassian has completely renewed my faith in her practice and I would definitely use her again. Dr. Tabassian truly does care about her customers! I cannot stress that enough! I know that Ripoff Report says that they do not remove reports, but I am going to do everything I can to get this one removed because Dr. Tabassian is a great woman and a fantastic dentist! I would fully recommend and have recommended Dr. Tabassian and Paces Dentistry to my friends and family! Please know that my post was about one particular employee, who is now gone, and not directly about Dr. Tabassian or Paces Dentistry. Dr. Tabassian is amazing and I fully recommend her to anyone in the Atlanta area that wants Invisalign!!!!! 
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