• Report: #1046106

Complaint Review: Paramount Property Management

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  • Submitted: Thu, April 25, 2013
  • Updated: Fri, April 26, 2013

  • Reported By: John — Boise Idaho
Paramount Property Management
3327 N Eagle Road Meridian, Idaho United States of America

Paramount Property Management *Cassandra Swanson* Lazy, Negligent, Incompetent, Disrespectful Meridian, Idaho

*REBUTTAL Owner of company: Update

*Author of original report: *Issue NOT Resolved*

*REBUTTAL Owner of company: Issue Resolved

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My wife and I just moved to Boise and we were looking for a home to rent. We came across a house listed by Paramount Property Management. We called on Friday morning. Their office is only open Mon-Thurs. Therefore, I left a message and sent an email stating that I wanted to set up an appointment for Monday afternoon. We received an email Monday stating they could not show the property then, but they would be at the property on Tuesday afternoon. I immediately replied, requesting a late afternoon appointment. I received no response. I repeatedly called and finally a telephone receptionist answered. She stated that they could not show the property that day, but scheduled for Wednesday.

She advised they would call me if their was a problem. I called on Wednesday to confirm the appointment and Cassandra Swanson returned my call 40 minutes prior to our scheduled meeting. She stated that they could not get in touch with the occupants of the property and their contact required 24 hours notice to show the place. I asked why she didn't call and let us know before driving all the way out to Star, Idaho.
Her response was, this is the situation. I can see about rescheduling or you can always go elsewhere.  There are plenty of property management companies in the Boise area.. I asked who the owner of Paramount Property Management was, at which point she replied, I am.. 

I told her that Paramount Property Managements customer service "sucks". I told her that Paramount's communication "sucks" and that I would definitely be taking my business elsewhere. She said have a nice day and hung up.

Obviously, this is no way to treat a ready and able renter.

Cassandra Swanson, the owner of Paramount Property Management, NEVER replied to any emails, and EVERY call went unanswered.

In the end, I took her advice, to brought my business elsewhere. I am very glad I did.

My advice to anyone reading this review is to do your homework on Paramount Property Management. The reviews speak for themself. I am very glad the company's colors came out before we entered into a legal contact with them. I hope Cassandra Swanson works diligently to turn her reputation around for the better.
 
Caveat Emptor!

This report was posted on Ripoff Report on 04/25/2013 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Paramount-Property-Management/Meridian-Idaho-83646/Paramount-Property-Management-Cassandra-Swanson-Lazy-Negligent-Incompetent-Disrespec-1046106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Update

AUTHOR: Paramount Property Management Inc - ()

We are sorry to see that the issue is unresolved in the writer's eyes.  You are welcome to call us, to discuss how we can help resolve the issue for you, or reopen the claim with the Better Business Bureau.  This issue is not a problem from an individual named John as this is written, so if the author of this post is a  third party writer and is concerned we are also happy to work with you.

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#2 Author of original report

*Issue NOT Resolved*

AUTHOR: Paramount Property Management Sucks - ()

This issue was never resolved, and Paramount's standard boiler plate response is insufficient. The problem is that there was an issue in the first place. Resolution is something that the person offended...you know *the customer* decides.  When you are the one doing the offending, you don't get to decide when the issue is resolved. Regrettably, Ms. Swanson, you are as presumptuous, arrogant and as disrespectful as you were the day we last spoke. Apparently you have not learned anything (as evidenced by the numerous reports filed on this and many other sites).   
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#3 REBUTTAL Owner of company

Issue Resolved

AUTHOR: Paramount Property Management Inc - ()

This issue came to our attention April 12, 2012.  This issue was resolved thru the Idaho Better Business Bureau in 2012.  The gentleman that posted these concerns was not named John, nor did he work directly with Cassandra.  

We apologize for the facts reported in this complaint that appear to be altered by a 3rd part not involved in this issue.  

If you do have concerns regarding this Rip Off Report, please feel free to contact our office at 208-333-7767.

More information on Paramount Property Management and the A rating from the Better Business Bureau is available at:  http://www.bbb.org/boise/business-reviews/property-management/paramount-property-management-in-meridian-id-90003612

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