• Report: #907208

Complaint Review: Petro Oil

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  • Submitted: Thu, July 05, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Mark Z — Marlboro New Jersey United States of America
Petro Oil
Marlboro, New Jersey United States of America

Petro Oil Petro Oil - TRYING TO CHARGE ME FOR OIL PUMPED OUT Marlboro, New Jersey

*UPDATE Employee: Petro Oil Petro Oil - TRYING TO CHARGE ME FOR OIL PUMPED OUT Marlboro, New Jersey

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Below is a back story to what happened originally.  Long story short: Petro Oil agreed to pump out the unauthorized oil from my tank, and now they are trying to charge me for the oil they pumped out.  In other words they took their product back, and they still want their money.  They put me in collections even after they agreed not to charge me for the oil.  I honestly do not recommend their service to anybody.  The collection company has closed my file for dispute between me and Petro, and has stepped away from it. 

Original issue
I have / had (cancelled) a temporary variable account with Petro Oil. I chose this plan because we knew we were switching to Natural Gas within the next 1-2 months, but needed oil heat to be able to work in the house through this winter. Well the same morning I was calling in to cancel the account, I was informed that they just filled my oil tank without contacting me or without notice. Now I have a full oil tank that I can't use at all, and on top of it, I'm told that they won't pump or remove the oil for me. I have to pay the bill for oil I didn't authorize delivery on, and now I have to call a waste company to remove it? When I first signed up for the account, I informed the sales rep that this was only temporary, and I would let them know when or if I needed any future deliveries. I am still trying to settle this with Petro, and do not recommend their sevrvice to anyone.

This report was posted on Ripoff Report on 07/05/2012 02:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Petro-Oil/Marlboro-New-Jersey-07746/Petro-Oil-Petro-Oil-TRYING-TO-CHARGE-ME-FOR-OIL-PUMPED-OUT-Marlboro-New-Jersey-907208. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Petro Oil Petro Oil - TRYING TO CHARGE ME FOR OIL PUMPED OUT Marlboro, New Jersey

AUTHOR: Petro - (United States of America)

Dear Mr. Zalewski,
 
Petro is committed to delivering the best possible customer experience and I am sorry to hear that you had an issue with our services.  Per the voicemail I left for your earlier, I've looked into the specifics of the issue and would greatly appreciate the opportunity to work with you to resolve this matter to your satisfaction. Please contact me directly at 732.882.6510. I look forward to hearing from you.
 
Best Regards,
Sharon Burch, General Manager
Petro.
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