Harlan was our salesman. He was nothing but nice and worked to accommodate us in every way. I would do business with him again, but not at Pikes Peak Acura.
After a few test drives and a trade-in quote on our car, we went in on Saturday 8/25 and presented the Costco offer on a new RDX. A trade-in amount of $4000 had been offered on our current vehicle. We immediately learned that although the Costco offer includes the delivery fee, dealerships add their own additional advertising, and other costs, raising the total by approximately $1000 over the price Costco provides. We negotiated a few times with Bruce and received three different offers based on different down payments and term lengths.
After an hour of no further progress we walked away, since the attitude was starting to amp up making us uncomfortable. We took the hard copy of the the offer we liked best with us when we left. We were told by Bruce it was good until the end of the month, but after that the value of our trade would be lower. We actually called and spoke to him 5 minutes after leaving and told him we'd return after church to buy the vehicle if they had the time. After he didn't return the call, I left 2 messages on Jerry the sales managers phone - which we're never returned.
After a few texts and calls with Harlan, since we no longer wanted to deal with Bruce, we returned Tuesday 8/28 with the offer in hand to purchase the vehicle. Since the offer we had in hand was over $1500 below the average people were paying online, and we really liked the vehicle, we came back - as long as we could deal with Harlan. Harlan started the paperwork but hit a snafu when we presented the offer received from Bruce, rather than the initial offer.
After going back and forth a few times, Bruce came out. He was holding the original offer. He claimed that all offers were for vehicles currently on the lot - even though we never discussed taking a current vehicle and, as we pointed out, he had written the color of a vehicle that would be arriving in a few weeks on the offer sheet. When we told him we wanted the other offer he had given us, he took our copy of it with him to Jerry's office. He came back and told us that offer was not good, only the initial offer.
We then found out that even though on the offer form it said $4000 for our trade and listed a monthly payment, when the math was done, it actually only gave $3500 for our trade to get to that payment. We told him we wanted the offer we had left with, which truly gave us the $4000. He went to Jerry again and came back and said it was off the table and they wanted to give us less for our trade-in. We asked to see Jerry.
When Jerry came out he was holding the offer giving only $3500 and our trade-in's title, which we had already given Harlan. He claimed that it was last month's offer and it was a new month. He took quite an attitude and stated firmly that this was the only offer, which was $500 below the offer we had received two business days prior - in the same month. I asked about the offer we arrived with and he said "what offer". My wife and I asked a few more times about why they were not standing by their offers and he kept stating the last month/new month argument. After several more New month arguments, and after I pointed out that the original offer was a $500 lie, I called him "A lying sack of Sh*t". He said he didn't have to take it and walked away.
I followed him into his office and asked to see the original offers. He said "what offers? This is all I have" while rifling through someone else's folder - as though I already had a packed file on his desk. Apparently the offers conveniently vanished and proof of them no longer exists.
Since at least some at this dealership have problems with deceitfulness, no respect for the customer, and total lack of integrity, we cannot do business with them. I would discourage anyone thinking about buying an Acura, to go elsewhere, or at the very least to check the math, since they have no problem writing down an offer by hand and presenting something different, and to their advantage, by type. Be aware.