- Report: #612820
Report - Rebuttal - Arbitrate
Complaint Review: Pinnacle Security, LLC
Pinnacle Security, LLC1290 Sandhill Road Orem, Utah United States of America
Pinnacle Security, LLC Fraudulent and deceptive sales, breach of contract in Orem, Utah
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On 05/25/10 I contacted Pinnacle corporate office to find out when the options I wanted were available to be installed, listed above. Pinnacle's customer serviceman and tech support were unable to provide any documentation or release dates for the products listed above. I also discovered that there is an additional monitoring charge in the amount of $5.00 for each camera added to the Simon XT system, and that there is an additional charge for adding the temperature control via internet. But was unable to get that amount.
On 05/26/10 after reading over the contract and determining Pinnacle's policy, I decided to research Pinnacle Security via the internet. I discovered Pinnacle Security is not accredited by the BBB, and that Pinnacle Security's rating at the BBB is currently rated "F".
On 05/27/10 I got in touch with the Louisiana State Fire Marshall's Office. I was told that Pinnacle Security is having many complaints about their selling practices. Later that evening on I faxed the cancellation form over to Pinnacle Security, and telephoned the customer service department to confirm the cancellation. The cancellation was confirmed that same evening (05/27/10 7:27pm) on the third day of right to cancel as described in the contract provided by Pinnacle.
As of 06/09/10 I currently do not have a monitored security system, because as stated in the contract provided by Pinnacle Security, they have within 20 days to remove the security system. If Pinnacle does not remove the system within 20 days, I may retain or dispose of the equipment without further obligation. Pinnacle has ten business days to refund any payments made, which has not been met according to the contract. I call the cancellation dept about the breach of contract. Pinnacle's representative admitted guilt in the breach of contract, but would not accept a penalty of my request to retain the equipment.
This report was posted on Ripoff Report on 06/10/2010 06:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Pinnacle-Security-LLC/Orem-Utah-84058/Pinnacle-Security-LLC-Fraudulent-and-deceptive-sales-breach-of-contract-in-Orem-Utah-612820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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