• Report: #1041575

Complaint Review: Pivotal Payments | Ripoff Report Verified

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  • Submitted: Mon, April 08, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: Ripoff Report — Tempe Arizona
Pivotal Payments | Ripoff Report Verified
200 Broadhollow Road, Suite 207 Melville, New York United States of America

Pivotal Payments REVIEW: Pivotal Payments Commitment to customer satisfaction means proactively monitoring and responding to any and all issues regarding its services. The company receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Dedicated client care team available 24 hours a day, 7 days a week - inbound support calls, proactively reaches out to merchants to insure customer satisfaction. Pivotal Payments is committed to maintaining superior relationships with clients. Ripoff Report Verified ..businesses you can trust

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Ripoff Report REVIEW / Pivotal Payments and its Commitment to Customer Satisfaction

Pivotal Payments joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS IS WHAT SEPARATES GOOD BUSINESSES FROM THE REST
Pivotal Payments is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

Pivotal Payments approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Pivotal did just that.

Pivotal Payments has gone through great lengths to make sure they try and resolve any and all customer issues. The company has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care of. The companys mission is to provide valued processing solutions which make a positive material impact to the businesses of their merchants and partners across North America. Their vision to be a top tier North American merchant services provider is fueled by creating a meaningful contribution to their clients, partners, employees, suppliers and shareholders.

PIVOTAL PAYMENTS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

Pivotal Payments is a long established full service Merchant Services Provider to restaurants, retailers, chain stores, franchises, hospitality and lodging establishments, direct marketers as well as Internet and mail order/telephone order businesses. The company provides nationwide credit & debit card processing, clearing and settlement, gift/loyalty/stored value card programs, terminal management solutions and electronic check processing.

Established in 2003, the company employs over 350 employees and 1,500 sales partners. Its management team includes seasoned industry executives that have created one of the fastest growing and successful organizations in the payment processing industry today.

WHY PIVOTAL PAYMENTS IS BETTER THAN THEIR COMPETITORS

Pivotal Payments provides a comprehensive suite of payment processing solutions at the point of sale or online. They offer world-class client care available by email or telephone, available 24 hours a day, 7 days a week delivering knowledgeable and rapid responses. The company provides merchant-centered products and services offered at competitive pricing. Its dedicated relationship managers are responsive to merchant needs, providing customized solutions. The companys compliant and secure solutions give merchants the peace of mind knowing they have chosen a partner they can trust.

Pivotal Payments / Statement from Client Care.

Pivotal Payments Client Care Department is dedicated to resolving all client issues in a timely and responsible manner. The team is comprised of friendly and knowledgeable professionals that can help you answer questions about your monthly statements, chargeback resolution, risk monitoring and more. We are committed to our customers, existing and potential, and we will do our best to get you the information you need quickly or resolve any problems you may experience.

RELIABLE, AFFORDABLE, INNOVATIVE

Pivotal Payments prides itself to providing reliable, affordable and innovative merchant services to clients throughout North America.

Pivotal Payments is a long established full service Merchant Services Provider to restaurants, retailers, chain stores, franchises, hospitality and lodging establishments, direct marketers as well as Internet and mail order/telephone order businesses. We provide nationwide credit & debit card processing, clearing and settlement, gift/loyalty/stored value card programs, terminal management solutions and electronic check processing.

Established in 2003, Pivotal employs over 350 employees and 1,500 agents. Its management team includes seasoned industry executives that have created one of the fastest growing and successful organizations in the payment processing industry today.

Our success can be measured by the thousands of satisfied new merchants that choose Pivotal each year, and is driven by our unwavering commitment to offer exceptional merchant services and support. In order to provide the optimal payment processing solutions to our merchants, we operate various business units dedicated to industry segments. Staffed with knowledgeable and experienced professionals, we work closely with our merchants to determine which of the many services available today are best suited to their business needs.

At Pivotal Payments, we stay at the forefront of the industry to ensure that we are always delivering the latest payment processing solutions. We are always seeking partnerships with vendors that we believe will add value to our merchants' businesses.

Equally important to us is our unwavering commitment to excellence and merchant satisfaction. At Pivotal Payments, we maintain working relationships with all of our merchants once their merchant account solutions are implemented. Our merchant support center is staffed with certified professionals who pride themselves on providing unparalleled merchant service & support including: dedicated relationship managers, 365 days/year telephone support, chargeback resolution management and handling, advanced fraud protection consulting and point-of-sale service & support. Our staff also monitors fluctuations in the industry rates and adjusts them to maximize your savings. They are always available to provide assistance through the growing phases of your business.

A BUSINESS THAT PROVIDES ISSUE RESOLUTION AND CORRECTS PROBLEMS RESPONSIBLY IS A BUSINESS YOU CAN TRUST

As stated above, Pivotal Payments is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while using their services.

After speaking with the management at Pivotal Payments and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give the company a positive Rating. The company made efforts to ensure that all customers were satisfied and assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.

STATED IMPROVEMENTS FROM PIVOTAL PAYMENTS

Theyre enhanced policy is to always contact clients to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Pivotal Payments is willing to go beyond the call of good customer service and do what it takes to make things right with their clients.

WHAT TO LOOK FOR IN THE PAYMENT PROCESSING INDUSTRY

1) Flexible Payment Options for Terminals

Are you locked into long-term rental contracts? Or does the processor provide you with options to buy or lease-to-own terminals?

2) Future-Proof Terminals Are the terminals designed to accept the latest technology? Or will you be forced to upgrade at a considerable expense in the future?

3) Meet or Beat Pricing Is the processor flexible in providing you the best available rate for your business? Can you get the best rate without having to go through a lot of red-tape or meeting very strict conditions? 4) Quick Access to Cash Does the processor provide flexible financing to help grow your business? Are there restrictions or interest charges placed on loans, or can you get a loan that is free from fixed payments, timeframes and interest?

5) Ease of Integration Do you need to change your existing setup? Does the processor integrate with your existing system or customized setup? Can you easily import/export your existing customer database files? 6) Daily Reporting Can you follow your business performance anytime, from anywhere? Can you export business reports in your preferred file formats? Check if the processor has an online reporting portal that allows you to view your statements. Daily updates are always preferred over one monthly statement. 7) Security and PCI Compliance Does the processor use sophisticated fraud and security tools to protect your business and your clients? Do they meet all PCI standards, allowing your business to benefit from additional reliability?

8) Gateway with Recurring Billing and Customizable User Access Levels Can you manage recurring payments to avoid potential errors? Can you immediately process transactions from repeat customers, without re-entering customer information? 9) Dedicated Merchant Support Can the processor help you deal with any issue, including chargeback resolution, risk monitoring, etc.? Are they available 365 days/year? 10) Fully Redundant System Does the processor have backup servers, to avoid downtime and keep your business up and running 365 days/year?

*Any consumer not receiving satisfaction from a member of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Pivotal Payments the necessary steps to make sure their customers are properly taken care of.

In the future, if anyone has any complaints or concerns with Pivotal Payments, you are invited to contact them directly via email: rrsupport@pivotalpayments.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Pivotal Payments directly at 877-462-7486.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Pivotal Payments or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Pivotal Payments.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Pivotal Payments Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..

..by consumers, for consumers

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This report was posted on Ripoff Report on 04/08/2013 01:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Pivotal-Payments-Ripoff-Report-Verified/Melville-New-York-11747/Pivotal-Payments-REVIEW-Pivotal-Payments-Commitment-to-customer-satisfaction-means-proact-1041575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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