• Report: #795203

Complaint Review: Platinum Protection

  • Submitted: Fri, November 04, 2011
  • Updated: Tue, November 13, 2012

  • Reported By: Ericka — Herriman Utah United States of America
Platinum Protection
1261 South 820 East Ste. 300 American Fork, Utah United States of America

Platinum Protection Scam, liars, misleading! American Fork, Utah

*Consumer Comment: Anyone Else Gotten Out Of Contract?

*UPDATE EX-employee responds: way to get out of contract

*Consumer Comment: I To have been riped off and lied to.

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Had a salesman come to our home and tell us that they are trying to advertise for their company and in return they will install a security system and all its equiptment for free, there is just a $49.99 monthly fee for the call center. He said that there would not be a payment taken out for at least 30 days and that we can cancel at anytime. We had it insalled on 09/30/2011 and then on 10/06/2011 a payment was already taken out of our account. I was not satisfied with their services and felt lied to and misled. I called the customer service line and spoke to a representative telling her that I do not want the service anymore and how do I go about canceling. She said that I can not cancel without paying 80% of the remaining fees (approx $1,560.00) that would be charged for the next 39 months. I told her that the salesman said that we could cancel at anytime. She then told me that the company is not responsible for what the salesman says, they only go off the signed contract. Of course they do, the signed contract we were lied and scammed into signing! What kind of company is not liable for what their employess tell the consumer? This company is a total scam. Do not fall or their lies!

This report was posted on Ripoff Report on 11/04/2011 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Platinum-Protection/American-Fork-Utah-84003/Platinum-Protection-Scam-liars-misleading-American-Fork-Utah-795203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Anyone Else Gotten Out Of Contract?

AUTHOR: ScammedByPlatinum - (United States of America)

I was wondering if anyone else has been able to get out of a contract and exactly what it took.  After reading this a couple days ago I called Monotronics and requested to have my account terminated due to being scammed and the fact of Platinum Protection investors being involved in a Ponzi Scheme.

They told me that I would have to get in contact with Platinum Protection customer service because although Monotronics controls the alarm monitoring that my actual contract is still owned by Platinum Protection.

I have yet to call Platinum Protection yet because, honestly, they really piss me off.  I called them the week I signed up for dispute their unfavorable marketing techniques.  Somehow my mother's name and credit we're pulled to sign up the account at my house.  They state that she signed for the contract even though she was not here and I was the one that was fooled into signing the contract.

So right now they are messing up her credit for something she didn't even sign because I refuse to make payments to these scam artists.  I talked to a manager that said he would take her off of the contract but it still hasn't been done in over a year now.
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#2 UPDATE EX-employee responds

way to get out of contract

AUTHOR: Makeitright - (United States of America)

guys i worked for them last year and you can now get out of your contracts because platinum went under because of the ponzi scheme that the investor ran. just google it. call up monitronics complaning about how you dont feel safe being associated with a company like that and just be persistent they will let you out. i know because they just let my mom out of her contract last week.
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#3 Consumer Comment

I To have been riped off and lied to.

AUTHOR: Consumer superman helper - (USA)

I also was promised lots of things from these  crooks they came to utah and they also promised me many of things which they have never delivered. I also contacted them to tell them my system wasn't working and they called me a liar.

I got called three times and was treated so rudely and told I was a liar that they caused me to have heart problems and a lot of stress at work because they keep harrasing me at work to tell me I was I liar. This was because I called them about my problems.

 I was promised things from the sales man that they never delivered. They promised upgrades that have never happened. They also told me to just say yes and agree to every thing the rep ask when they were done or I couldn't have my free system and that I needed to just say yes or I would regreat it? I was so upset by what they were telling me I just did it because they made you fell like something bad would happen if you didn't

 They didn't teach me how to use my system I had to call the monitoring company to learn that?

 My system works sometimes and sometimes it doesn't they sent a tech who didn't fix it with out contacting me also. So I have to pay 50 a month for a system that doesn't work. 
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