- Report: #1082255
Report - Rebuttal - Arbitrate
Complaint Review: Qazzoo TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Qazzoo technical staff is constantly improving the Qazzoo search results & the filters to provide the best information to the local business that desires to increase its number of sales. Qazzoo implements a top rated, proprietary system for security & monitoring, using only US Based Technicians & Certified Professionals.
Qazzoo.com65 Old Solomons Island Road, Suite 208 Annapolis, Maryland USA
Qazzoo REVIEW: Qazzoo is dedicated to complete customer satisfaction. Qazzoo.com a progressive approach to creating business online by combining social media & a natural language search engine to create a new way to generate more business for the professional users at a lower cost.
*UPDATE: Qazzoo pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Qazzoo recognized by Ripoff Report Verified™ as a trusted business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Qazzoo for its full commitment to quality customer service.
Ripoff Report's discussions with Qazzoo have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Qazzoo listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Qazzoo's Founder and CEO, Mr. Michael Urbanski, has informed us that his personal philosophy is that his clients success are at the very heart of the business. As a successful businessman, Mr. [continued below]....
With us, you'll always receive a simple solution as we pride ourselves at making it easier for business’s to succeed" One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Qazzoo truly communicated the aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees have shown us. They are serious about meeting commitments, and delivering on their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Michael Urbanski during an onsite inspection held by a third party verification company with no biases toward Qazzoo.
Qazzoo.com is an innovative website that has taken advertising and flipped it around. Instead of passive advertising Qazzoo.com allows real estate agents to search on a natural language search engine looking for home buyers and sellers in the geographic areas they wish to search. Michael Urbanski further stated, "with Qazzoo.com the real estate agent is now in the seat of control...on doing that search the real estate agent can read the entire profile that was self-generated by the consumer and then select the consumers they wish to work with." Qazzoo.com allows for real estate agents to have ultimate flexibility, "they are no longer restricted to a specific zip code they have the entire nation to choose from."
Leads for Qazzoo.com are self-generated through advertising campaigns on various forms of social media including: Facebook, Twitter, and Instagram. They also have various advertisements on Google. Mr. Urbanski further explained their marketing strategy, "our basic pitch is 'stop searching and get found', and that works very well for us." Once a real estate agent has expressed interest in their program they can sign up on a month to month basis. They can download a mobile app that is connected to Qazzoo.com, and leads can be sent directly to their phone.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM QAZZOO
During the onsite interview, Mr. Urbanski was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Urbanski described a situation that resulted in a valued employee, Jennifer Jordan, resigned from her position from Qazzoo.com. A client called Ms. Jordan at 6:00pm on a Friday night, and again on Saturday afternoon. While the client was aware of Qazzoo.com's operating hours, but was upset that he was unable to get in contact with Ms. Jordan. On Monday Ms. Jordan reached out to the client in order to assist him and assure him that his calls were not ignored. The client understood, and was ultimately satisfied. Sadly, Ms. Jordan was greatly effected by the situation, and decided to resign.
When asked to comment on complaints posted on Ripoff Report's website Mr. Urbanski explained that at one point they offered a package for $99 that would provide real estate agents with a set number of leads. The client in question claimed four leads, and didn't get any responses for those leads, "therefore she determined those leads were fake." She responded by yelling at Qazzoo.com's customer service agents, and was still unresponsive when she was offered a refund. As part of Qazzoo.com's policy is a lead is found to be false, the client will be refunded any lead that doesn't have the correct information, "it's unlike any other guarantee online."
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Urbanski expressed that Heavy Hammer has, "beefed up the client services department."
Qazzoo.com is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Urbanski further stated, "we are looking forward to helping our clients resolve problems and giving the best service possible. We believe Ripoff Report can help us do that."
QAZZOO - TESTIMONIALS
“I just wanted to update you and let you know how things are coming along. I’m a mortgage banker and I am shocked at how high the lead to contact ratios are with the leads. It’s great for me because while many people are looking for a home, most of them are needing to get approved for a loan whether they want to buy or sell. The best lead source I’ve ever used!” - Eric C. - Chicago, Il
"This is a great site for quality leads. Our Account Representative Vince Williams has been more than accommodating in helping to set up our accounts quickly and easily. We have the flexibility to hand select leads. We would recommend this site for wanting to stay a cut above the rest in the Real Estate Industry." - The Team at United Real Estate "I am a Realtor in Colorado and a happy Customer! I have been with them for a few months. From the get go Ryan Stevenson and Bill Hann have been very helpful with my questions and concerns. I have called them a few times and they are always friendly and professional. I am happy with the leads, the customer support I have received from Bill and Ryan. In just a few months I have closed a couple of transactions already and look forward to many more!" - Brian B. - Kenna Real Estate
“I just want to thank you for giving me a call. I was so apprehensive since I have had horrible experiences with lead programs in the past. However, August 2 will be the end of my first month and I must tell you, I am really impressed. I have three quality people I'm working with and all have given me compliments about my service and follow up…Your program puts other lead programs to shame! Thanks again for introducing me to your program and thanks for being so very helpful” - Linda G. - Golden Bear Realty
“I’ve been online with you for 15 months and closed 11 transactions”- Brian B. - Coldwell Banker
“Your system is great and it is nice to have a company who stands by the validity of the leads and will return any bad leads” - Ron Aguilar - SGI Mortgage
“I have closed multiple deals with your system and I love the freedom to search any area I want to work. The system is great as long as the agent stays proactive” - Richard C. - American Dreams Realty, llc
“I have been with the system for 2 years. If agents don’t take a chance on your service they are missing the boat and letting money fall right out of their pockets” - Maury M. - FIVE STAR Real Estate
“What is unbelievable is I have three closings in next month from leads months ago. It takes persistence” - Keary H. - Hutson Realty
“Great system!” - Misty D. Marmolejo - Red Label Realty
“I've sold one home so far and I'm establishing my pipeline, really surprised by how many people's information is actually correct. This could be a game changer!” - Cody H.
“I have been handpicking my buyers for about three months now, and let me just say that this service is incredible, I prefer working with people that are looking to buy a home and have fair credit, this lets me pick those exact people. Also I occasionally claim a profile to find they have an invalid email and phone number, this great Flag Data Feature that I use to obtain a refund for those leads. I have closed four deals in three months, and have more coming!” - Kelsie Williams - Realty Trust Group
“So far things are going great. Good new though, one of my leads just put a contract on a house last week. We close on June 15. I am excited about that!” - Rashida P.
QAZZOO – STATEMENTS FROM FOUNDER AND CEO MICHAEL URBANSKI
""We are the only online company that provides the consumer a way to create a profile and then allow the local business to access the consumers profiles free of charge and only select the consumers the business feels they can help. We literally have so many firsts that it is nearly impossible to write them all. We provide geographic freedom so that a business can look across town or across the country for consumer profiles. We allow the business to only select the consumer profiles they want to reach out to and we provide a 100% guarantee on the contact information on each and every lead. If the contact information is bad for any reason, simply flag it and we will replace that lead profile with a new one of the businesses choosing. Qazzoo is proactive lead generation for proactive consumers and proactive businesses. Please take the time to perform at least one search on Qazzoo.com and see the profiles that are available today and remember new profiles come online every few seconds. Qazzoo's team has expressed that they feel very confident doing their jobs and they enjoy helping others. Qazzoo takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "
Qazzoo provides a very positive and creative environment to work. Opportunities for suggestions and improvements are encouraged. Mr.Urbanski asks for ways to continually advance the product and service and is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."" Ripoff Report was pleased to learn that Qazzoo's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM QAZZOO
Qazzoo recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Qazzoo has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Michael Urbanski, Ripoff Report is convinced that Qazzoo is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Qazzoo meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Qazzoo.com Heavy Hammer, Inc., Allhud.com, USHUD.com, Michael Urbanski Lies to takes your money and then gives you nothing Annapolis Maryland
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.
STATEMENT FROM QAZZOO:
We understand that a mistake was made in the handling of this client's experience. As such we have made several improvements to ensure it is not repeated. The first line of client services continues to be the representative who works directly with and for the client. However in special circumstances a particular client may need more help than another so we have created a dedicated client services department in order to service the most technically savvy to the least technically savvy user to ensure they all get the best service possible and help in understanding each facet of the services we provide. The client was charged once. When she requested a refund she received 100% of her investment back. We regret that we were not able to assist her further as she claimed only a portion of the lead profiles she was entitled to. Online leads and leads in general should be reached out to a number of times. From our research, calling a potential client once or sending a single email does not garner the same results as being persistent, patient and consistent. We now strongly advise all professional clients that if they are not willing or able to follow up consistently, Qazzoo may not be the solution they are looking for. The consumer profile leads are real people who have submitted their information in order to be contacted by a local professional. This is a fact, however the internet is an open platform so we realize we are going to receive some bad information sometimes. This is not unlike any other online platform. This is why we created a guarantee to support the value of the lead as well as reduce the amount of wasted dollars spent generating new business.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Based on a telephone solicitation by Jennifer M. Jordon, who identifies herself as the National Manager of Qazzoo.com, I purchased a one month subscription to the Qazzoo.com service for REALTORS which purports to provide contact information for individuals who are actively seeking to buy or sell homes. At the time I subscribed to the service, I was told "You are guaranteed 100% correct contact information or your money back." This promise was documented in an email from Ms. Jordan. When I began using the service, I found that none of the contact information for the purported leads was correct and that the Qazzoo service was absolutely useless. I called Ms. Jordon and asked for a refund of my money as promised in her email. She referred me to Bill Hann. When I asked for a refund of my subscription price, Mr. Hann emphatically told me that payments for the service were not refundable and refused to honor the money back guarantee promised by Ms. Jordon.
Another issue is that Ms. Jordon wrote in her email that the service package I purchased would run for one month and specified an end date. However, a later email describing the Qazzoo terms of service provides that if not cancelled the subscription will automatically renew, an apparent attempt to dupe the unsuspecting.
In 2007 Michael Urbanski, the founder of Qazzoo, and several companies owned by him, were fined by the Maryland Attorney General for employing similar deceptive business practices. A copy of the Attorney General’s press release regarding the settlement can be found at www.oag.state.md.us/Press/2007/092807.htm. The parent company of the group of companies that was fined, Heavy Hammer, Inc., is the parent of Qazzoo, Inc. Many of the companies in that matter no longer operate, however, Allhud.com, USHUD.com are still operating and still the subject of Ripoff Report complaints. I recommend avoiding all companies affiliated with Heavy Hammer, Inc. and all other companies affiliated with Michael Urbanski. Heavy Hammer, Inc. operates out of an office at 65 Old Solomons Island Road, Suite 208, Annapolis, Maryland. I would treat any company having that address as suspect.
This report was posted on Ripoff Report on 09/06/2013 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Qazzoocom/Annapolis-Maryland/Qazzoocom-Heavy-Hammer-Inc-Allhudcom-USHUDcom-Michael-Urbanski-Lies-to-takes-your-1082255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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