• Report: #785889

Complaint Review: Queston Construction

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  • Submitted: Fri, October 07, 2011
  • Updated: Tue, January 08, 2013

  • Reported By: kodehunt — Albuquerque New Mexico United States of America
Queston Construction
7518 2nd St.NW Albuquerque, New Mexico United States of America

Queston Construction Letf running water line uner TPO roof. Albuquerque, New Mexico

*REBUTTAL Owner of company: We performed our work to our contract

*Author of original report: Apologize

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Queston Construction was commissioned to install a TPO membrane roof on my house.  After installation I had a constant leak in the corner of my house.  By a constant leak I mean collecting gallons of water every day and never stopping, rain or shine.  The first tried to claim a firework hit my roof so they were not responsible.  They then continued to create one excuse after another to explain the problem, and all causes were somehow not their fault.

Come to find out they had buried a running water line (old AC line) under the TPO roof and that had been leaking into my house for months.  Of course when it came time to answer for their mistake they said there was not water in the line when they installed the roof so how could they be blamed.  I of course said that you should nor bury a water line or at least consult the owner or find the source of the line.  Anyhow they refused to cover the damage to my house and Im left with a large bill of repairs.

These people were very unprofessional and combative.  They would schedule appointments then not show up, and tried to charge me for repairing the problem that they caused.  This company is group of hacks and criminals.

This report was posted on Ripoff Report on 10/07/2011 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Queston-Construction/Albuquerque-New-Mexico-87107/Queston-Construction-Letf-running-water-line-uner-TPO-roof-Albuquerque-New-Mexico-785889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

We performed our work to our contract

AUTHOR: Queston Construction, Inc. - (USA)

What Mr. Hunt fails to include in his report is that he sued Queston Construction, Inc., in Metropolitan court before judge Rosemarie Allred and she dismissed the case because Mr. Hunt could not prove that Queston had done anything wrong.

We were contracted with Mr. Hunt to install a new TPO roof which was completed on April 1, 2010.  The roof performed fine until the first reported leak on July 26, 2010.  We sent out a repair person who found a burn hole in the roof and patched it.  Mr. Hunt continued to report leaks subsequent to the first report even at times when we had no precipitation.  Queston responded to every one of his claims and went so far as to re-roof the area of the reported leak.  We never said no to Mr. Hunt. 

Finally on a perfectly dry day one of our supervisors went to Mr. Hunt's house and found a pond around a vent pipe that penetrated the roof.  The supervisor dried the area completely and decided to cut the roof open in the area to see if there was any water under the membrane because it seemed as though the membrane was holding the water out.  He left the roof to get the tools and materials he would need to open the roof and then repair it.  When he returned he found water had accumulated on the roof in the same area again. 

In cutting the roof open he went in search of a water supply knowing one had to be present.  What he found was that imbedded in tar half way up the vent pipe was what appeared to be a copper fitting.  There was no water line evident only the end of a fitting.  A standard pre-fabricated pipe boot flashing had been installed on the pipe.  When installing the roof the installers never noticed the copper fitting because of the tar and because it was not seeping water.  There existed on the roof another water line running to the swamp cooler.  The installers would have no reason to suspect that there existed any other water lines.

When the supervisor contacted Mr. Hunt to report the findings Mr. Hunt admitted that he had run a new line to the swamp cooler but had never gutted the old line.  The damage Mr. Hunt reported and that Queston verified was not in the area of the copper fitting.  The area of damage was more than 20 feet away at  the chimney on the home.  Queston had notified Mr. Hunt several times that the stucco on his chimney and surrounding parapets was in disrepair and needed fixing if the home was to remain watertight.  At the time of the lawsuit Queston had representatives on Mr. Hunts home and he had still not repaired the major stucco problems he had at the chimney.  The stucco problems were the source of the leaks that caused the damage inside his home.

Queston purchased a City of Albuquerque permit to re-roof the house and the new roof installed by Queston was inspected by the City inspectors and passed all inspection requirements.  If the roof had not been installed correctly or if there had been a water line evident at the time of installation it would not have passed the inspection.  At the time of the installation the copper fitting was not productive and we can only guess that when Mr. Hunt turned his swamp cooler on for the season the old water line became productive producing the leak he reported.

Queston never abandoned the project, sent out workmen more than eight times to try and resolve the reported leak, followed all laws and regulations in place in the City of Albuquerque when re-roofing a home, found the source of the leak and reported that it was a plumbing problem, and further when Mr. Hunt filed a lawsuit against Queston was able to prove in a court of competent law that Queston had done nothing wrong.

Regardless of all the efforts made by Queston Mr. Hunt obviously remains disgruntled even when a judge has said to him that his claim has no merits.  Queston has a 22 year history of successfully installing hundreds of new roofs all over New Mexico.  We have a significant list of happy customers.  Queston Construction has been the recipient of countless awards and recognition for the work it has completed.  We are always available to answer any questions anyone might have about this case or any other concern.  Please visit our website for more information about our company at  www.queston.net        
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#2 Author of original report


AUTHOR: kodehunt - (United States of America)

I tried to have this report removed as Queston construction is going to sue me.  Rip-Off Report will not allow me to remove the report; they said all I can do is rebuttal so that is what I'm doing.  While I stand by my story about my experience with Queston construction, as every word is true, I regret and apologize for the following statement, "This company is group of hacks and criminals."  I have no right to say that about Queston.  I was angry about my experience with the company and would like to retract that statement.  As I said, Rip-Off Report will not allow me to remove the report, so I can only apologize for that comment and ask that it be stricken from the report.
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