Report: #1044886

Complaint Review: Rainbow Hair Aliexpress

Submitted: Sat, April 20, 2013
Updated: Sat, April 20, 2013

Reported By: anonymous504 — South Carolina

Rainbow Hair Aliexpress

Internet United States of America

Phone:
Web: http://www.aliexpress.com/store/210338
Category: Beauty Products

Rainbow Hair Aliexpress Caitlin Zhou sells fake synthetic hair for high prices and unprofessional wont respond to issues Internet, Internet

*UPDATE Employee: Reply from Alibaba Group

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I purchased hair from this Chinese Vendor on aliexpress. The hair this company sells is synthetic and animal hair. There are white and and red hairs all in the bundles.

This hair sheds, mats, and acts worse than bss hair. This is false advertisment, the hair is not virgin hair at all.

Once theres a problem she completely ignores your email or any way you try contact this company.
Buyer Beware of name Caitlin Zhou or Ben Gao..or the company named Rainbow hair. They use Aliexpress or alibaba

All they do is close store down change name and sell there bad quality hair from china at high prices.

This report was posted on Ripoff Report on 04/20/2013 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rainbow-Hair-Aliexpress/internet/Rainbow-Hair-Aliexpress-Caitlin-Zhou-sells-fake-synthetic-hair-for-high-prices-and-unpro-1044886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

0Author 1Consumer 0Employee/Owner

Updates & Rebuttals

#1 UPDATE Employee

Reply from Alibaba Group

AUTHOR: Molly - ()

SUBMITTED: Thursday, November 21, 2013

Hello -

I was sorry to see that you were having problems with one of the suppliers that you found on AliExpress. I know that your post is from earlier this year, but I am listing a response so that others who have problems with an AliExpress supplier can see it.

AliExpress.com has a customer service team to assist buyers in this type of situation. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.

While we can't resolve 100% of all customer issues, we will always try our best to help.

Regards,

Molly Morgan

Alibaba Group