- Report: #985858
Report - Rebuttal - Arbitrate
Complaint Review: Redbox
Redboxwww.redbox.com Saint Louis, Missouri United States of America
Redbox Redbox claim video game not returned Saint Louis, Missouri
*Consumer Comment: Same store redbox, similar isue
*Author of original report: Update to Redbox charge
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I held onto the game until Friday, November 23rd - day after Thanksgiving. Returning it at another Schnucks (577 Mid Rivers Mall Drive) in St. Peters, MO 63376 - as this is where I spent my Thanksgiving holiday.
30 days later (as in today, 12/22/2012) - an email was sent to me at 2:22am by Redbox with a subject: Your receipt; detailing a charge of $65.69 for failing to return the video game in the allotted time.
I called them at 9am explaining that it had been returned. They asked me to produce an email substantiating this return however, I couldn't. Maybe others check their emails, but I've never had an issue before so didn't think to check. Once returned, I have always been satisfied with the message at the Redbox kiosk confirming it's been successfully returned.
I am at a loss. On my initial call, the customer service rep (wish I remembered her name) was polite and helpful; granted me a $30 credit - this was after I explained that I returned the game and actually purchased it from Target on Black Friday from Target for $59.99 (issued $20 GC) bringing it down to $40 (not the best deal -as others have been better but I wanted the game less another $2+ rental fee). And that I could produce the receipt to substantiate this.
I didn't have the address to the St. Peters schnucks so I called back and gave it to a male customer service rep (not very polite) so that they can check the location. I don't have much hope with them "sending out another technician to that location to verify" as he stated. I asked about followup and they basically said, "we do not followup; it's up to you to call us in a week or so".
I am absolutely certain that it was returned and it's obvious that their system is flawed which is very costly to the consumer. A very unfortunate turn of events considering I have to recourse outside of hoping that they recover this stupid disk. That's my story.
This report was posted on Ripoff Report on 12/22/2012 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Redbox/Saint-Louis-Missouri-63116/Redbox-Redbox-claim-video-game-not-returned-Saint-Louis-Missouri-985858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.