• Report: #1004859

Complaint Review: Rejuva Naturals LLC

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  • Submitted: Mon, January 28, 2013
  • Updated: Mon, January 28, 2013

  • Reported By: Wayne — Branchburg New Jersey United States of America
Rejuva Naturals LLC
1415 S. Voss Road Houston, Texas United States of America

Rejuva Naturals LLC Complete Ripoff & Scam Houston, Texas

*Consumer Suggestion: Clarifying company's response in this case.

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Don't even think about buying anything from this company.  On a Friday afternoon I ordered 1 bottle of Dyflogest and the total, with shipping, was $46.90.  On Monday morning, I checked my online bank
statement and discovered they had charged me twice for $46.90 - they double charged me.  I assumed it was an innocent mistake, so I called their order telephone number. 

A woman named Cindy answered and I explained the problem.  She gave me another 800 number and said it was their customer service number and that I should call customer service.  I called customer
service and a woman named "Becky" answered (I assume it was the same "Becky" as mentioned in other Ripoff reports about this company).  I told Becky my problem and she immediately transferred me to a "supervisor" named Sean.  I explained the problem to Sean and he said it was their normal procedure to do a sample charge first to be sure the account is valid, and then to actually charge the account again when the
product is shipped.  I have never heard of a sample charge being more than $1.00; so I asked for an explanation, and Sean simply said that was their policy.  I asked who developed this policy, and Sean said it was their Financial Department (FD).  I asked to be transferred to their FD, but Sean said that was not possible.  I asked for the e-mail address of the FD, but Sean said they don't accept e-mails.  I
asked for their physical address, and Sean said it was 700 Indian Springs Drive, Lancaster, PA 17601.  Next, I asked Sean when the "sample" charge of $46.90 would be removed from my account, and his reply was five to ten business days.  I told him it was unacceptable and asked why the charge could not be immediately reversed (after all, they had no trouble charging my account in a matter of less than one minute).  Sean said it was impossible to remove any charges in less than 5-10 business days.  I then told him to cancel the order and informed him I would report their actions of double  charging (especially before any product is even shipped!) to the attorneys general of Texas (their home state) and Pennsylvania
(where their "financial department" is located).  I then asked him for a confirmation number to verify my cancelation, but he said they don't offer confirmation numbers.  About one hour later, ONE of the charges had been removed from my account - but not the second one.  As of now I'm still waiting for the credit
for the second $46.90.  DO NOT DO BUSINEES WITH THIS COMPANY - total thieves!

This report was posted on Ripoff Report on 01/28/2013 01:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rejuva-Naturals-LLC/Houston-Texas-77057/Rejuva-Naturals-LLC-Complete-Ripoff-Scam-Houston-Texas-1004859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Clarifying company's response in this case.

AUTHOR: justdoingwhatsright - (USA)

 The words "Sample charge" should not have been used. The term is "Temporary hold". Many businesses do this. It temporarily freezes/ holds/reserves the amount of money they will be permanently billing you when a product ships or a service is performed. This tempoary charge usually falls off in about three days. It's done by companies that don't actually bill until an item ships. The hold on the funds is so the consumer doesn't spend up to the limit on their card and then the company ships the item (which generates the real/ final charge) and now the funds aren't available.

Most times the hold automatically drops off about the time the final charge is issued and most people don't even notice. Sometimes say a $50 hold is placed when someone orders several small items fom a store. The order might only be $40 but they are reserving a few dollars for when the items are packed and weighed for final shipping cost. Final cost is say, $46.72. By now, the hold is dropping off and the final cost is added. Sometimes these overlap by a day or two but most people don't even notice.

The company has no control over when the hold drops. That's up to your card company's policy. Check with your bank. The other item would need to be returned for a refund. They don't have a system in place to refund shipping YOU paid for THEIR mistake. They should. Or they should just tell you to throwout the mistaken shipment and credit your card. That's my beef with them. (BTW, they could process your refund today but it takes the credit card company approximately a week to get it back into your account.) Hope this explains better than Sean did.

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