- Report: #1081544
Report - Rebuttal - Arbitrate
Complaint Review: Relogulf removalist Dubai
Relogulf removalist DubaiDubai Investment Park, Dubai Dubai, Select State/Province United Arab Emirates
Relogulf removalist Dubai Criminal behaviour Dubai Dubai
*Consumer Comment: Keep up pressure with DED
*Consumer Comment: ReloGulf is a complete scam
*Author of original report: Update from DED
*General Comment: Phone Numbers
*Consumer Comment: Another Relo Gulf victim
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We used Relogulf for our move from Abu Dhabi to Ireland in January 2013. The website and testimonials were good, the initial meeting went well with professional service and quote process. The quote was AED14,000 - this was competitive so we accepted. The removal staff were good packing all our goods professionally. The first warning of a problem came after we arrived in Ireland, we received an email from Neil Price saying that the volume of our goods was greater than the quoted amount and that the new price was AED20,000. I argued that they had visited the house and given a quote and that I had not added any other items after the quote. Neil basically said that my goods would not be shipped unless I paid the extra amount. We were already in Ireland, I had no choice, so paid the extra amount. The container was expected to arrive within 6 weeks. After 6 weeks there was no sign of our container and Neil said there had been a delay. After a few more weeks he said there was a problem with the paperwork. Few months later he said it wasn't our paperwork, there was a problem with the paperwork of the other person sharing our container. Each time I contacted him it took weeks and multiple emails to get a reply. I realise now this was all just delaying tactics. I had been speaking with Paul Hunter at ReloUK as he was the local contractor doing the local delivery. He was initially vague, but once we realised we were being scammed, I asked Paul if the delays had anything to do with paperwork and he admitted that it did not. I asked if he had been paid and he said that he hadn't been paid and neither had UK customs or the other shippers so our container was on hold pending payment. Paul was extremely sympathetic and advised legal action against Relogulf. Dubai Police were not helpful. Dubai Economic Development Consumer Rights Division were equally useless. I am not sure what happened, but after 5 months of waiting I received an email from Paul saying that the problem was resolved and my goods would be delivered in the next week. If I had to guess I would say that ReloUK were concerned that their company name was being harmed by the criminal activities of ReloGulf and put pressure on them to fix the problem. Many other families tell almost identical stories to this, we were all scammed to pay extra money and then to wait 5 months (or longer) for delivery. I am just thankful to ReloUK for whatever they did to ensure our container was delivered and that we now have all our furniture and possessions again.
This report was posted on Ripoff Report on 09/04/2013 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Relogulf-removalist-Dubai/Dubai-Select-StateProvince/Relogulf-removalist-Dubai-Criminal-behaviour-Dubai-Dubai-1081544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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