• Report: #865296

Complaint Review: Rent A Wreck

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  • Submitted: Sat, April 07, 2012
  • Updated: Mon, April 09, 2012

  • Reported By: Ann305 — Miami Florida United States of America
Rent A Wreck
2901 NW 7th ave Miami, Florida United States of America

Rent A Wreck Do Not Rent From Rent A Wreck Miami! Scam, fraud! Miami, Florida

*UPDATE Employee: Response to Complaint

*Consumer Comment: Don't stand for that

*Author of original report: Check your facts

*Consumer Comment: You get what you paid for

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I rented a car at Rent a Wreck at 2901 NW 7th Ave Miami, Fl 33127 .Via kayak.comfor $30 a day. When I arrived at the location, I was shocked at the filth and condition of all of the vehicles. The owner proceeded to explain that I would be paying an extra $10 per day because I booked less than 48 hours in advance plus an additional $10 to have the sunpass sticker (which is offered free in in the state of Florida). When I said that i wanted to cancel he informed me that there is a no cancellation policy and no refunds. The car was at least 15 years old. The air-condition offed two choices, either off or on full blast. The radio did not work on the vehicle. The interior was a filthy disgusting mess, there was not even a sun visor! The exterior was dented with rusty paint. I was mortified to be seen in such a vehicle. On the third day of the rental the tire completely blew out while I was driving 60 miles per hour on a busy Miami highway. I pulled over to the side of the road and called the company. The owner proceeded to tell me that it was my responsibility to fix the tire. Irate, I told him that I did not think that was fair. He then said to me that I "put a key to the tire" insinuating that I damaged the tire on purpose). He then hung up on me, and did not answer my multiple calls after that. After the donut was put on, I drove back to Rent a Wreck Miami to have them either change the tire, as I had paid for another day or give me my $250 deposit back. At that point he told me that I damaged the rim  by driving on the tire and that not only was he not changing the tire, he was not giving me back the vehicle AND he was keeping my $250 deposit for damages. So in total I have paid $370 to rent a junk car for 3 days. The owner was rude, unprofessional, verbally and physically threatening. DO NOT RENT FROM THIS COMPANY.

This report was posted on Ripoff Report on 04/07/2012 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Rent-A-Wreck/Miami-Florida-33127/Rent-A-Wreck-Do-Not-Rent-From-Rent-A-Wreck-Miami-Scam-fraud-Miami-Florida-865296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to Complaint

AUTHOR: rawpr - (United States of America)

Hello, Rent-A-Wreck of America is sorry to hear that you're unhappy with one of our locations. We'd like to assure you that good customer service is very important to us and we'd like to get this matter resolved. Please contact our Customer Service representative at (240) 581-1308 so we can get started on working this out. Thank you.
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#2 Consumer Comment

Don't stand for that

AUTHOR: voiceofreason - (United States of America)

Dispute the charges through your card issuer and let Kayak know the details. They'll probably tell you you should have notified them right away when you saw the car, but try anyway. Maybe they'll boot this place from their service roster.
Your card issuer should back you up. Hope you took photos of the wreck.
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#3 Author of original report

Check your facts

AUTHOR: Ann305 - (United States of America)

I rented the vehicle through Kayak.com which I have used many times before and have never had a problem. Rent A Wreck IS a national chain FYI. The surpass sticker is free, one pays only for the tolls that are used. I was being charged $10 for the sticker plus any toll fees.
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#4 Consumer Comment

You get what you paid for

AUTHOR: patti - (United States of America)

I mean you did rent from "Rent a WRECK" didn't you?  Did you expect anything besides a wreck?  Next time rent from a national rental agency.  BTW...Sunpass is NOT free in Florida.  I live here and have one.
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